Operations Support Agent

Job Description

AsReceptionist, you will be the first point of contact for the company and you will provide administrative support across the organization with professionalism and putting a smiling face always when dealing with clients and visitors. In every situation you`ll put our guests at the heart of our business and create smiles by delivering unforgettable experiences.

If you have got the right to work in Mexico and speak English plus Spanish, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers much more than your basic salary which already starts at $187,300.00 MXN gross/year.
• 16 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

ABOUT YOU

• Good administration skills, strong planning, organisation and confident with technology.
• High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
• A genuinely helpful, flexible and professional personality.
• A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
• Excellent communication skills, both verbal and written in English and Spanish is required for this role. Other European languages would be advantageous.
• A collaborative team player who wants to learn, grow and embrace the digital culture.

ABOUT THE JOB

• You will handle the flow of people through the business; welcome and greet visitors, directing and announcing them appropriately.
• Answer and forward any incoming phone calls while providing basic information when needed by referring queries to the correct person or department.
• Maintain communication system by following instructions for company phone and console operation.
• Maintaining company internal directories.
• Receive and sort daily mail, deliveries and couriers.
• Maintain security by following procedures and controlling access.
• Update appointment calendars and schedule meetings and appointments.
• Perform varieties of other administration duties directed by manager, this could include photocopying, emailing or even assisting other departments that need help.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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