Night Manager | Local Residents

Job Description

Join TUI Hotels & Resorts as Night Manager responsible for the overall management of resort operations during night hours, ensuring exceptional guest experience, operational continuity, staff supervision, financial control, and safety in line with TUI BLUE standards and Zanzibar labour legislation.

This role is local position based at the TUI BLUE Bahari Zanzibar, Pwani, Mchangani, Tanzania and open Tanzanian nationals only.

ABOUT OUR OFFER

• Contract provided in accordance with local legislation and entity of employment.
• Competitive salary.
• Meals and Transportation as per hotel policy.
• Health insurance and social security fund as per local governance
• Exceptional approach to learning including recognized hospitality qualifications, TUI Learning Lounge access.
• Career development, training and opportunities to work across TUI Group.
• Contract provided in accordance with local legislation and entity of employment

ABOUT THE JOB

• Act as the most senior management representative on duty during the night shift
• Oversee all operations including Front Office, Security, Housekeeping (night operations), and Engineering on call
• Ensure VIP guest handling, service recovery, and complaint resolution at management level.
• Conduct full night audit reports and procedures and reconcile all revenues and operational logs
• Ensure strict compliance with financial controls, SOPs, and Prepare daily financial, occupancy, and management reports
• Manage emergencies, incidents, and security matters, coordinating with relevant authorities when required
• Ensure health, safety, and security procedures are fully enforced during night hours
• Prepare comprehensive management handover reports for the morning Executive Team.

ABOUT YOU

• Diploma or Degree in Hotel Management, Hospitality, Accounting, or related field
• Minimum of 3 years’ experience as a Night Manager or Senior Front Office agent 4–5-star hotel.
• Fluent in English and the local language; confident communicating with colleagues at all levels.
• Strong knowledge of night audit procedures and hotel accounting principles
• Strong operational, financial, and people management skills
• Proficiency in, ALICE, OPERA and MS Office, night audit processes, and hotel reporting systems.
• Strong stakeholder management skills, including dealing with external partners and authorities professionally.
• Cultural intelligence with a passion for diversity, fostering our ‘Come As You Are’ culture.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.