Front of House Assistant - Nights

Job Description

What you'll bring to the team

COME & JOIN BRITAINS WILDEST ADVENTURE!

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort!

We are looking for energetic, dedicated, and enthusiastic individuals to join our Night Hotel Front Office Team. We need exceptional team members who are committed to making every visit special for our guests.

You will be the first point of contact for guests during their stay of an evening through to the morning. Assisting guests with check in and any enquiries that they may have to ensure high levels of satisfaction are delivered ensuring they are provided with all the relevant information needed to get the best out of their stay.

Job Purpose:

This role is to be the point of contact for guests during their stay of an evening through to the morning. You will assist them at check in with any enquiries that they may have to ensure high levels of satisfaction are delivered and guarantee that they are provided with all the relevant information they need to get the best out of their stay. You will guide guests to their rooms giving them all the relevant information.

For our guests arriving in the evening, you will meet and greet then and provide them with help with their luggage should they need it and ensuring you are providing them with a unique service that is tailored to their individual requirements. You will deal with any guest problems, complaints or compliments and pass on any relevant information to Hotel Nights manager. You will be able to provide guests with knowledge of room types, facilities, and locations with the Resort. Finally, you will support the Front Office team with check in and lobby hosting when busy.

Key Accountabilities:

• Keeping the inside and outside public areas clean and tidy as well as preparing for the following day's events in our conference centre
• Responsible for auditing the financial activities of the hotel and pass on any issues to the night's duty manager
• Report any potential Health & Safety hazards to the Night Manager If required, you will be expected to conduct Hotel evacuations in accordance with Fire & Safety regulations; as well as Hotel walk rounds and fire extinguisher checks during each shift. Full training will be provided, covering our Hotel and Company policies and procedures.
• Ensure security procedures regarding guest valuables, departmental keys, floats, and Hotel Late Night Access are strictly always adhered to.
• You will deal with any guest problems, complaints or compliments and pass on any relevant information to the Reception Team Leader or Hotel Manager.
• You will be able to provide guests with knowledge of room types, facilities and locations with the Resort
• you will support the Front Office team with check in and lobby hosting when busy.
• Responsible for auditing the financial activities of the hotel and pass on any issues to the night’s duty manager.

Qualifications & Experience

• A friendly, professional, and approachable manner with a passion for delivering excellent guest service.
• Strong communication skills and the ability to interact confidently with guests and colleagues.
• Ability to remain calm and professional when dealing with guest enquiries, complaints, or unexpected situations.
• Good attention to detail and the ability to follow procedures accurately.
• Comfortable working independently during night shifts and taking responsibility for guest and hotel safety.
• Flexibility to work evenings, overnight shifts, weekends, and bank holidays as required.

Benefits

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.00/Hr.