Emergency Response Planning Manager

Job Description

As Emergency Response Planning (ERP) Manager, you'll play a crucial role in our airline's safety infrastructure, supporting the development, implementation, and maintenance of the Emergency Response Plan (ERP) for the local Air Operator Certificate (AOC) holder. Working within our Airline Safety function, you'll ensure compliance with UK CAA/ and IOSA regulations while maintaining a dotted line reporting relationship to the TUI Airline ERP Coordinator.

We are happy to consider this role on a hybrid working model basis in line with local office attendance requirements.

Applications close 5th May 2026.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Assist in the creation, review, and continuous improvement of the Emergency Response Plan to meet UK CAA/EASA AOC requirements and industry best practices, ensuring alignment with EASA Part-ORO.GEN.200
• Maintain comprehensive ERP documentation, including manuals, checklists, and contact lists ensuring processes comply with UK CAA/EASA regulations to include those related to Safety Management Systems
• Organise and deliver training sessions for key personnel in accordance with UK CAA/EASA requirements as well as planning and execution of regular emergency exercises and drills to validate ERP effectiveness, monitoring participation and identifying areas for improvement
• Liaise with the local regulatory authorities and ensure readiness for audits and inspections on behalf of the AOC Safety Manager including preparation of compliance reports and evidence
• Work closely with Safety, Operations, and Ground Handling teams to ensure seamless integration of ERP protocols while coordinating with local external stakeholders to align response strategies on behalf of the AOC and/or Safety Manager
• Serve as a key member of the ERP Team during actual emergencies, facilitating information flow between departments, external agencies, and regulatory bodies ensuring maintenance of detailed records and logs for post-event analysis and timely submission of regulatory reports
• Assist in conducting post-incident reviews, documenting lessons learned, and updating the ERP accordingly
• Act as a local point of contact for ERP-related queries and support requests and deputise for the ERP Lead and other ERP Managers as required

ABOUT YOU

• Comprehensive knowledge of UK CAA/EASA regulations related to emergency response, safety management, and compliance (e.g., ORO.GEN.200). Relevant certification in aviation-specific emergency planning and/or bachelors degree in related field desirable
• Proven experience in emergency response planning, crisis management, or safety management within the aviation industry. Familiarity with ICAO Annex 19 and IATA Emergency Response guidelines would be highly regarded
• Excellent communication skills, particularly in high-pressure situations, and can build, leverage and manage stakeholder relationships effectively
• A natural problem solver and effective collaborator while also taking initiative on independent tasks
• Understand the principles of Safety Management Systems and experience working in a safety-critical sector with proficiency in relevant ERP tools and software
• Strong business English, both spoken and written, and may involve some international travel

#LI-CP1 #LI-Hybrid

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).