Dynamic Operations Executive

Job Description

TUI Business:

Northern Region

Band:

6

Location(s):

United Kingdom | Luton | LU2 9TN | Wigmore House

Hours per week:

37,5

Type of contract:

Permanent

The Dynamic Operations Executive will be first point of contact in relation to on the day customer disruption (UK and overseas) as well as any in resort disruption for all TUI UK&I customers who are travelling on a 3rd party airline, or have booked a Dynamic product. This role will be published until July 5th.

ABOUT THE JOB

• You are 24/7 responsible for handling calls/emails from internal & external customers as well as dealing with queries/issues as they rise.
• You are in charge of booking and collating all paperwork in readiness to appeal against any charges that may be imposed against the airline.
• You’ll be working with the TUI Musement team to ensure accommodation and transfers are booked as well as making sure the appropriate welfare vouchers are being distributed.
• You’ll be responsible for the initial handling of any lower-level high profile incidents, quickly establishing the correct course of action to be taken (and where needed, working with the Customer Care Team to support the customer and stakeholders).
• You are accountable for maintaining and distributing logs of all daily events impacting the customers of all tour operating businesses with impact on other departments.
• You will be building and maintaining B2B relationships with partner airlines; this means ensuring that SLA’s are met at all times as well as day-to-day liaison with key customers.

ABOUT YOU

• You are customer centric with a passion for driving improved customer service and the ability to remain calm in high pressure situations.
• Difficult conversations with customers on the phone are nothing new for you.
• You have a high standard of written communication with good attention to detail and are able to manage and inform stakeholders.
• You are able to work together in an effective way and are able to work independently using own initiative with the confidence to escalate incidents where appropriate.
• You can cope with pressure, multi-task and make informed decisions within tight deadlines.
• Knowledge of overseas operations, Retail, Airline, Cruise & Contact Centres is desired.
• Knowledge of 3rd party flying systems (Amadeus, PaxPort, GDF systems, …) is highly desired.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Excellent rates with foreign exchange
• Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email shauni.saelens@tui.be.

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.