Crystal Ski Operations Agent | Local Residents

Job Description

Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests?

If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile this could be the winter job you are looking for.

ABOUT OUR OFFER

• Salary of 2030€ gross per month.
• If you are a LOCAL RESIDENT and have your own accommodation, we offer a Cost of Living Allowance from 300€ gross per month on top of your salary.
• Comprehensive onsite start of season training with accommodation and pay included.
• Company IT equipment and uniform included.
• Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
• Summer work in our Beach program and multiple permanent career development opportunities available.
  

ABOUT THE JOB

• Ready to deliver exceptional service to our guests from the moment they arrive and make sure that they also go home happy at the end of it, including preparations before they arrive.
• Plan all guest transfers from airport to resort and back again, within budget, making sure we offer the best possible service.
• Monitor flights, and work with our airport management and suppliers to react to flight time changes and resolve issues promptly.
• Deal with lost property and help guests get their possessions returned to them.
• Collate feedback from our colleagues in resort to ensure the guest journey is as smooth as possible & distribute feedback to our suppliers.
• Work predominately on our bespoke transfer system and Microsoft Excel.
• Verify supplier invoices, and liaise with our accounts department to ensure they are paid promptly.
  

ABOUT YOU

• You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life but like the structure of an office role.
• You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
• Digital know-how, willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services.
• Efficient & organized with the ability to multitask and remain calm under pressure.
• Confident when dealing with challenging situations, can think on your feet, quick to spot potential problems, and can use your initiative to provide solutions.
• You love detail and work methodically to get things done thoroughly and within deadlines.
• Fluent verbal and written English is required. German would be desirable.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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