TUI Service Support Rep | German Speaking | Local Residents

Job Description

Calling all tourism pros based in Greece!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps. If you have the right to work in Greece and speak German plusEnglish, then keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 1.292€ gross/month if you are fully conversational in German plus English. Please note that your final salary may increase depending on your personal status (such as marital status and children) and whether you hold a tourism & hospitality diploma recognized by Hellenic National Academic Recognition and Information Centre.
• A company iPad & uniform are of course standard.
• For roles that require driving within our resorts, a company car will be provided. Alternatively, if the role requires driving and you use your own vehicle for work-related travel, you will receive a €200 monthly allowance along with additional reimbursement for fuel expenses.
• Work week of 40 hours with minimum 1.5 days off.
• 2 days of holidays per month.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations. Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience.
• Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. Ensure guests receive appropriate care and help, including face-to-face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world. Respect and embrace our diverse TUI culture
• Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.

ABOUT YOU

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace feedback and excel in managing online guest queries with efficiency and professionalism.
• Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly. .
• Proactively identify and resolve issues creatively before they escalate. Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions.
• Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience.
• Hold a driving license and fully conversational in German and English. Additional languages would be a great asset.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.