Cluster Reservations Manager | Local Residents

Job Description

Join TUI Hotels & Resorts as Cluster Reservations Manager overseeing TUI BLUE Bahari Zanzibar and The Mora Zanzibar.

Lead the Reservations function as a centre of excellence, ensuring precision, consistency, and exceptional service standards across all reservation touchpoints for both properties.

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Permanent contract with employer social security contribution as per local labour law.
• Additional reward model including financial, travel, health & wellbeing, and lifestyle.
• Working within a fast-growing international hotel company, part of the world’s leading tourism group.
• We promote career development with a wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons.

ABOUT THE JOB

• Lead the Reservations function across both properties as a quality-driven centre of excellence, ensuring all bookings meet standards of accuracy, completeness, and consistency
• Own full accountability for rate integrity across all systems, ensuring zero tolerance for pricing errors, unauthorized discounts, or revenue leakage
• Perform daily rate audits across PMS, CRS, and distribution channels to ensure correct loading, parity, and alignment with approved strategies
• Oversee all rate uploads, updates, and configurations, ensuring accuracy and consistency across all platforms before activation
• Establish and enforce strict reservations quality control processes, ensuring all bookings are error-free and compliant with defined standards
• Conduct continuous reservation audits, verifying guest details, room allocation, rate application, segmentation, and special requests accuracy
• Ensure full compliance with system usage standards, maintaining consistency and accuracy in PMS and distribution platforms
• Collaborate closely with Revenue, Front Office, Sales, Housekeeping, F&B, and tour operator partners to ensure alignment on rates, inventory, guest expectations, and service delivery
• Identify and implement improvements to enhance efficiency, accuracy, and overall reservation experience
• Manage group, tour operator, and allotment reservations, ensuring accurate contract terms, cut-off dates, and release policies are applied
• Drive reservation conversion and support revenue optimisation through proactive upselling, room upgrade strategies, and ancillary revenue opportunities

ABOUT YOU

• Experience in Reservations or Revenue management, preferably in a multi-property or cluster hotel environment
• Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field
• Strong organizational and analytical skills with the ability to identify errors and implement corrective actions
• Ability to work in a fast-paced environment while maintaining precision and consistency
• Proficiency in hotel PMS (Opera or equivalent), CRS, channel manager, and revenue management systems
• Fluency in English is essential; additional languages are an advantage
• Awareness of data privacy regulations and responsible handling of guest personal information

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.