Trainer/Quality Supervisor | Porto (M/F) PT/SP/ENG

Job Description

Description & requirements

Description

The Trainer/Quality Supervisor is responsible for developing and delivering training programs to ensure all team members possess the necessary skills to meet and exceed performance standards. This role also includes overseeing quality assurance processes to maintain high standards of service and operational efficiency.

Key Responsibilities:

• Design, develop, and deliver comprehensive training programs for new hires and existing employees

• Evaluate the effectiveness of training programs through assessments and feedback

• Mentor and coach employees to enhance their skills and performance

• Keep training materials up-to-date with the latest standards and procedures

• Monitor and assess the quality of work produced by the team to ensure our clients standards

• Analyze quality data and prepare reports to present to management

• Engage in daily interaction and communication with customers and our client to understand and fulfill their needs

• Ensure a high level of customer satisfaction through proactive and solution-oriented communication

Required Qualifications:

• Fluency in Portuguese, Spanish and English are a must

• Background in commercial enterprise and/or a degree in business or similar and ideally you will have a few years of experience in a similar position in a customer service environment

• Strong communication and presentation skills.

• Excellent organizational and time management abilities.

• Proficient in using training software and quality management tools.

Benefits and Offers:

• Access to internal and external training programs to continuously enhance your skills

• A lucrative bonus in addition to your base salary

• A pleasant working environment

• Autonomous working in a position of responsibility

If you have a passion to deliver excellent training and quality assurance and thrive in a dynamic customer service environment, we look forward to hearing from you. Join our team and contribute to continuously improving our service quality and strengthening our customer relationships.

Please send your resume recruitingportugal@timeframe.eu or apply directly through our career page. We look forward to reviewing your application and potentially welcoming you to our team.

Timeframe is an omnichannel customer experience specialist with operations in Germany, Portugal, and Greece. Since August 2023, timeframe is part of the Transcom Group. To learn more about Transcom, visit: www.transcom.com.