Quality Lead - German (M/F)

Job Description

Description & requirements

Description

Are you passionate about delivering excellence and driving performance in a multilingual environment?

We’re looking for a dynamic Quality Lead and Trainer to join our team of contact center specialists. In this role, you’ll play a key part in ensuring top-notch service by leading quality initiatives and training programs in German and English.

If you have a keen eye for detail, exceptional communication skills, and a drive to inspire others, this is the perfect opportunity to elevate your career!

Key Responsibilities:

• Design, develop and deliver comprehensive training programs for new hires and existing employees;

• Evaluate the effectiveness of training programs through assessments and feedback;

• Monitor and assess the quality of work produced by the team to ensure our clients standards;

• Analyze quality data and prepare reports to provide feedback to management;

• Ensure a high level of customer satisfaction through proactive and solution-oriented communication.

Required Qualifications:

• Fluency in German and English are a must;

• Background in commercial enterprise and/or a degree in business or similar;

• Previous experience in a similar position in a customer service environment;

• Proficient in using training software and quality management tools;

• Strong communication and presentation skills;

• Excellent organizational and time management abilities.

What’s in it for you?

• Lucrative bonus in addition to your base salary;

• Access to internal and external training programs to continuously enhance your skills;

• Autonomous working in a position of responsibility;

• An international and friendly work environment in a multinational company.

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other.

We are Transcom - there is no limit to how far we can go together.