Senior Account Manager - Portfolio & Growth

Job Description

TEAM: PORTFOLIO & GROWTH

REPORTING TO: Senior Account Director, Portfolio & Growth

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best

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WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. And we know authenticity and diversity — critical elements of our business — can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving, always growing and listening.​

If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com

WHY WE THINK YOU WILL LOVE THIS ROLE

Working in our Portfolio & Growth team, this opportunity would suit someone looking to work across a variety of clients and disciplines (creative, retail and brand partnerships) in a highly proactive and entrepreneurial team.

Key clients within the team include Samsung, adidas and Vue, each with a range of work and remit. One day this role might see you working on a creative retail, adiClub or event toolkit for adidas, working with a creative team to deliver concepts, designs and production ready assets to support the marketing of key products, whilst another might see you briefing creative assets to support food and beverage sales in a new Vue location or managing a brief for our brand partnerships team to secure brand partnerships across Europe that can drive sales for Samsung. You’ll work closely with and be mentored by your Senior Account Director to grow your experience and drive excellent results for our clients. You’ll be interested in working to develop solutions with your team which solve client business challenges whilst ensuring your assigned accounts and projects continue to develop, grow and drive success for the agency too.

WHAT YOU WILL BRING TO THE AGENCY

Account Management

• Create and build relationships with key client partners across all accounts with the aim to be considered an extension of their own team
• Highly proactive and able to take responsibility for campaign and project execution. Proactivity is key to the success of these accounts
• Proactively and independently deliver your specific project areas in a fast-paced environment, ensuring delivery is on time and within budget. Manage client expectations around all areas of projects: timings, budgets, resources, change requests and feedback
• Demonstrate a collaborative approach – working effectively across agency and Client departments (3rd party agencies, legal, operations, production, creative, digital etc)
• Demonstrate a strong ability to multi-task, balancing priorities and managing time effectively
• Proactively provide timely project status information and contact reports for your Senior Account Director and the wider team
• Regularly update resource managers and wider team members to allow for effective management of internal resource
• Understand what makes a good creative brief, including being able to interpret and communicate client objectives, brand guidelines and strategic thinking to creative teams
• Able to work with strategists, conceptual teams, design teams, motion graphics designers and production teams to deliver high quality creative outputs
• Demonstrate an appetite to broaden experience outside of the assigned day-to-day
• Excellent attention to detail

The all-important numbers bit

• Show an aptitude for understanding overall budgets and agency financial processes and working alongside your Senior Account Director and the appropriate internal team (Partnership, Finance, Creative etc.) to prepare relevant budgets for projects and key workstreams
• Manage key financial processes that ensure project profitability such as regular tracking of hours spent on projects vs. estimates, liaising with the commercial finance team to effectively manage processes such as sourcing client POs, client invoicing processes, updating internal forecasts and managing third party costs on projects

Brand Partnerships

• Demonstrate a solid understanding of what makes an effective brand partnership and key processes required to deliver an effective brand partnership for our clients (including partnership negotiation, legal processes and campaign management)
• Support the Partnership team with day-to-day delivery as needed
• Keep partner offerings and client programmes fresh and market-leading by working closely with the brand partnerships team and external partners. Maintaining awareness of new proposals, products, services, mechanics and marketing objectives

SKILLS AND EXPERIENCE WE’D LIKE YOU TO HAVE

• Solid experience in an agency-side account management role
• Strong creative and critical thinking skills with demonstrable track record
• Experience with/and ability to understand complex business objectives and effectively communicate intelligence and strategy to client, partners, and internal teams
• Strong relationship management, time, and project management skills
• Confident communicator both written and verbal. Calm and level-headed, supporting relevant project meetings, both internal and external
• Have excellent organisational skills and attention to detail
• Have excellent writing skills
• Have great presentation skills (writing and delivering)
• Be able to express ideas with clarity, confidence and logical reasoning
• Proven success in delivering high-quality brand partnerships campaigns is highly desirable
• Experience working with Retail, Fashion/Fitness/Sports/Lifestyle, Food & Beverage or Technology clients is beneficial
• Personal interest in fitness and sport is beneficial
• Experience developing promotions or working with loyalty programmes is beneficial

If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.

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