UX Designer - Loyalty & Support

Job Description

As a Midweight UX Designer at the UK’s largest supermarket, you'll be crafting experiences that help millions of people shop better. You’ll help discover new opportunities, contributing to the intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll get to understand business objectives and user expectations, assisting in crafting design solutions that surpass both. And you’ll become an expert in testing, iterating and improving what you do and how you do it. Audiences don't get bigger or more diverse than this! We have 11 million active app users and over 1 million online grocery orders a week. So, you’ll really need to roll up your sleeves and get stuck in. You'll need a big appetite for human-centred design, customer research and data and analytics. Collaboration mixed with expertise and insight is the recipe for successful design. So you’ll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers. Our secret ingredient is our digital design system. So, you’ll need some experience using one, whether it's just a pinch to improve a prototype or a big dollop to shape a whole user journey.

• Designing large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
• Being involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low fidelity prototyping, and service/customer mapping.
• Working in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
• Championing human-centred design inside and outside of your team.
• Working within and across agile squads to design, developing and improving the customer experience across our digital products.
• Partnering with UX researchers to help your team develop compassion for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un-moderated, usability testing and more.
• Using quantitative data and partner with the analytics team to help advise your work.
• Working closely with multidisciplinary teams, finding new opportunities for improvements.
• Working together with different teams including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business collaborators to explore, build, and deliver designs.
• Helping facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
• Producing design executions that use inclusive design principles and align with W3C accessibility guidelines
• Delivering valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
• Collaborating with the Design System team to help evolve the Design System based on user needs

• A strong portfolio of delivered design work demonstrating your expertise across web, responsive and native apps.
• Experience in high-profile design projects in a customer-facing commercial environment.
• Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
• A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
• Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar.
• The ability to use both quant and qual insight to inform decision-making.
• Experience at carrying out or participating in customer research, including interviews, observation and usability testing.
• Proficiency in interaction design for web (desktop and mobile) and native applications
• Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
• Experience collaborating closely with multiple fields including product and engineering.
• Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.
• The ability to coach, mentor and set standards for ways of working for more junior team members.
• Previous experience in the retail sector is an advantage.

#LI-FC1 #LI-HYBRID Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.