Senior UX Designer - Loyalty & Support

Job Description

We're looking for a Senior UX Designer to lead experience design within a significant Clubcard product area with depth and independence. You'll own end-to-end UX for complex, multi-journey propositions - defining problems with precision, designing solutions with rigour, and using insight and experimentation to improve what's in market. You shape direction as well as deliver: working closely with Proposition, Product, and Engineering to ensure design drives outcomes, not just outputs. Beyond your own product area, you raise the quality of the team around you, through structured feedback, clear thinking, and consistently modelling what great UX practice looks like.

• Owning the UX for key Clubcard propositions, designing clear, intuitive experiences that help customers earn, save and engage.
• Shaping how Clubcard shows up across Shopping (and where relevant F&F and Marketplace), making loyalty feel seamless across journeys.
• Designing end‑to‑end journeys that balance your proposition with the wider Clubcard ecosystem, ensuring consistency across squads.
• Using strong UX principles to make smart decisions, explain your rationale, and shape high‑quality, user‑centred solutions.
• Designing for core flows, edge cases, error states, accessibility, and operational constraints.
• Thinking ahead: solving for now while building future‑proof, scalable Clubcard experiences.
• Partnering with Proposition, PMs, Engineering, UI and Research to define problems, shape opportunities and land the right outcomes.
• Using insight, experimentation and data to improve experiences and help deliver OKRs around digital Clubcard engagement and offer breadth.
• Leading discovery activities: mapping journeys, exploring concepts, prototyping and testing.
• Maintaining high standards in usability, accessibility and interaction quality, and working with the Design System team to keep experiences consistent.
• Owning your craft through peer reviews, sharing work early, seeking feedback, and giving constructive critique to help lift the whole team.
• Communicating your design decisions clearly and influencing alignment across teams.

• quality interaction design.
• journey problems.
• facing digital products at scale, ideally with interconnected journeys.
• High standards for usability, interaction quality and accessibility.
• Ability to simplify complexity, structure problems and create designs across multiple scenarios.
• A proactive, open designer who shares work early, seeks feedback and gives constructive critique to lift the whole team.
• Comfortable using qualitative and quantitative insight to inform decisions and challenge assumptions.
• functional partners.
• Confident collaborator with Proposition, Product, Engineering and Research.

#LI-HYBRID #LI-FC1 Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.