Senior UX Researcher - Store Experience

Job Description

As a UX Researcher at the UK’s second biggest employer, you’ll play a crucial role in improving experiences that help our colleague work better to improve our customer experience.

You'll be championing the needs of our store colleagues who work in store, both from a front end perspective (on the shop floor) and backend (warehouses and distribution centres). You’ll be identifying and solving user experience challenges, helping drive organisational changes and improve customer experience.

You will work with a multidisciplinary team of UX designers, product managers, data analysts and engineers. Plus, by partnering with design managers and the UX Research manager.

But what ingredients make the perfect candidate?

You’re a natural problem solver highly skilled in a range of research methods, with proven experience turning research findings into actionable recommendations that drive user-centred design and product outcomes.

You thrive working with complex challenges. You know how to investigate and map the use of systems that involve multiple services. And how to present your findings with clarity and rigour. You shine in collaborating with collaborators and leadership to ensure UX research can advise design, product, and business decisions.

And your secret ingredient is your passion for understanding people, their motivations, and behaviours, and the challenges they face. Plus, your observational and analytical skills, strong design thinking expertise, the ability to collaborate with other teams effectively, and a steadfast determination to do what is right for our colleagues and customers.

• Owning and leading UX research with the support of UX Research Manager when needed
• Making it easier for our colleagues to perform their day to day jobs
• Understanding the processes in place across distribution centres, and fulfilment centres.
• Being responsible for identifying user needs and jobs to be done, spotting opportunities and delivering actionable insights that advise the development of compelling user-centred experiences and digital products.
• Scoping, planning and completing (mainly qualitative) research throughout the design and development lifecycle, from early strategic direction through post-release validation.
• Supporting project teams in balancing business and user needs. Crafting the user experience vision.
• Synthesising and communicate insights from research with clarity and efficiency to a broad range of collaborators.
• Partnering with cross-functional teams to ensure research insights are incorporated into product design strategy to drive measurable outcomes.
• Supporting the Product and Design teams in establishing successful user-centred processes and ways of working.
• Sharing research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, improving organisational capability and challenging team thinking.

• A university degree or equivalent experience in human-computer interaction (HCI), a related field, or equivalent years of professional experience.
• Expert-level knowledge in the field of UX research with proven experience of working as a UX researcher on digital products. This would preferably be dedicated to discovery and strategic research and crafting research priorities for a product area.
• A talent for storytelling that includes excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of seniority.
• Proven track record of research work impacting design and product strategy and development, and delivering measurable outcomes.
• Extensive knowledge and hands-on experience of a wide range of qualitative and quantitative research methods and techniques, such as user interviews, user profiles, user needs and jobs to be done, journey mapping, usability testing, surveys, card sorting, tree testing and competitor analysis.
• Ability to work closely with a diverse group of collaborators, including designers, product managers, developers, and analysts.
• Experience of working in an agile product development environment and applying lean UX research methods would be an advantage.
• Experience working in fulfillment centers and distribution centers would be an advance

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
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