Senior UX Researcher - Loyalty & Support

Job Description

As a researcher at the UK’s largest supermarket, you’ll be helping millions of people shop better. You’ll explore the how, why and when of customer needs, helping shape and validate solutions that improve every stage of a customer’s shopping journey. You'll balance business objectives with user expectations, conducting research that contributes to solving both. And you’ll know how to experiment quickly, get back up, and try again.

Audiences don't get bigger or more diverse than this! So you’ll really need to know your onions. That includes a big appetite for qualitative and quantitate research, customer interviews and in-depth data synthesis.

Empathy mixed with insight and collaboration is the recipe for successful research. So you’ll be working with some of the finest researchers, UX and UI designers, UX writers, service designers, data and analytics experts, product managers and developers.

Our signature dish is our research library, so you'll need to know how to work with big data sets and sophisticated reports.

You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You'll be a crucial member of a dedicated team comprised of individuals from a diverse set of backgrounds who share your drive and ambition. You'll enjoy a hybrid role that builds the perfect work/life balance, allowing you to be yourself both professionally and personally. And a benefits package that’s more than competitive.

• Leading UX research for a variety of work streams and high priority projects.
• Completing qualitative and quantitative research throughout the design and development lifecycle, from early strategic direction through post-release validation.
• Providing research insights and recommendations, balancing business and customer needs.
• Supporting project teams to define, influencing and driving the user experience vision.
• Assisting the UX research manager in identifying and prioritising research needs, preventing duplication and aligning with standard methodology.
• Promoting inclusive user research with a focus on accessibility.
• Collaborating with research operations to help manage external collaborators and the UX research budget.
• Working closely with the Product and Design teams to ensure research insights are incorporated and to establish successful processes and ways of working.
• Developing relationships across the business to collate existing data and insights to advise product strategy and areas of opportunity.
• Sharing research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking.
• Using workshops as a key tool to leverage collaboration, cohesiveness and alignment on user needs for successful product development.
• Providing feedback to other designers and researchers to help strengthen your team and Tesco as a whole.
• Helping your teammates build expertise, strong decision-making skills, and empathy for our customers.
• Embracing opportunities to line lead other researchers and help with their learning and development.
• Working with the UX Research and Design Manager to cultivate a positive, supportive, and inclusive team culture.

• Expert-level knowledge in the field of UX research, with proven experience of working as a UX researcher on digital products.
• Extensive knowledge and demonstrable hands-on experience with a wide range of qualitative and quantitative research methods and techniques. This includes in-depth interviews, ethnography, contextual inquiry, journey mapping, surveys, competitor analysis.
• Validated experience in evaluative research studies, such as usability testing both remotely and in person.
• A strong track record of research results impacting product strategy and development.
• Experience of working in an Agile product development environment and applying lean UX research methods.
• Excellent communication, presentation and interpersonal skills; the ability to communicate sophisticated concepts clearly and persuasively across different audiences and varying levels of the organisation.
• The skill to engage with a broad range of customers, such as designers, UX writers, product managers, developers and analysts.
• Experience of using and handling the use of online research tools, such as un-moderated remote testing and online surveys.
• The ability to maintain relationships with external research agencies.
• Experience of conducting research with people with disabilities is desirable.

#LI-FC1 ~LI-HYBRID

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.