Retail Support Manager

Job Description

We are seeking a proactive and detail-oriented Scoot Support Manager to lead and evolve the administrative function of the Scoot project. This pivotal role ensures the smooth running of day-to-day operations, supports strategic initiatives, and acts as a key liaison between internal teams, retailers, and customers.

You’ll be responsible for managing and refining core processes, overseeing communications, and ensuring compliance across all touchpoints. With line management responsibility for the Scoot Admin Assistant, you’ll drive high standards and continuous improvement. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building structure, and is confident engaging with stakeholders at all levels.

About Scoot

Scoot is transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today’s on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we’re on a mission to help local retailers thrive in the fast-evolving grocery landscape.

• Lead and optimise administrative processes for the Scoot project.
• Supporting the Retail support Lead & Assistant, ensuring timely and high-quality delivery.
• Represent Scoot in cross-functional meetings and communicate with external retailers.
• Track and report on retailer credits/charges, sales performance, and customer enquiries.
• Maintain oversight of retailer contracts and ensure compliance with relevant legislation.
• Develop training materials and best practice guides to support operational excellence.
• Manage customer databases
• Manage stock levels for Scoot equipment.
• Prepare impactful presentations and updates for stakeholders.

Experience relevant for this job:

• Food retail
• Independent retailing

Operational skills relevant for this job

• Commercial Acumen
• Strategic thinking
• Customer focus
• Teamwork
• Relationship building
• Problem solving
• Resilience
• Communication
• Planning & organising
• Strong excel & PowerPoint

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk