Retail Support Lead - Scoot

Job Description

Reporting to: Retail Support Manager Based: Wellingborough

We have an exciting opportunity for a Retail Support Lead to join our team, you will play a key role in maintaining the smooth running of Scoot promotional activity, credits processing, and finance workflows. The role supports retailers, internal teams and suppliers by ensuring accurate promotion setup, timely credit processing, and robust financial tracking.

Promotions Management

• Produce keying sheets for App uploads and input relevant brand promotions into Scoot, consolidating existing files
• Handle promotion queries from retailers and the Scoot team, including pricing and promotional details.
• Add deal descriptors to promotional spreadsheets on a weekly basis.
• Load promotions for each promotional cycle, tailored to individual brands.
• Upload Booker/Supplier vouchers to the app as required.
• Upload Scoot Star deals and imagery weekly.

Credits Processing

• Generate all promotional credits and charges for retailers for each promotional period.
• Submit credit and charge information to Trading Finance for supplier invoicing and to Retail Finance to enable retailer credits.

Finance Administration

• Check, validate, and upload credits and charges to branches and BRP for the relevant promotional period (weekly)
• Monitor credit and charge processing and advise relevant teams of any outstanding items.
• Raise Scoot purchase invoices periodically.
• Add onboarding credits and debits to the Scoot finance tracker.

Experience and skills relevant for the role:

• Basic understanding of finance processes (credits, debits, invoicing).
• Strong attention to detail.
• Ability to manage multiple tasks and deadlines across recurring cycles.
• Confident communicating with all areas of the business.
• Strong Excel Skills.
• Use of Teams and SharePoint.
• Proactive and organised.
• Strong problem‑solving skills.
• Customer‑focused mindset.
• Able to work independently and as part of a wider team.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk