Retail Support Assistant - Scoot (Part Time)

Job Description

Reporting to: Retail Support Manager Based: Wellingborough

We are looking for a Part Time Retail Support Assistant, this role is Monday – Friday.

In this role, you will support the Retail Support Manager in delivering an effective communication service to our Scoot Team and wider customer base. The role supports retailers, internal teams and suppliers by ensuring accurate promotion setup, timely credit processing, and robust financial tracking.

Scoot Administration

• Manage the Scoot Admin mailbox, ensuring timely responses, clear communication, and escalation when required.
• Maintain accurate, organised, and auditable records of the Scoot onboarding system.

Onboarding Management

• Maintain the onboarding system, ensuring all records are accurate, up to date, and routinely quality-checked; correct data inconsistencies and update retailer profiles as required.
• Maintain and update the Scoot Enquiries Tracker, ensuring all retailer enquiries are accurately logged, monitored, and progressed promptly.
• Review onboarding submissions from retailers, verifying accuracy, completeness, and legal compliance (including VAT checks and supporting documents).
• Collate all Just Eat onboarding forms and submit them to Just Eat on a weekly basis. Ensure Just Eat retailer contracts are issued within 10 working days, proactively following up on any delays or outstanding contracts.
• Coordinate the ordering and dispatch of POS materials and initial launch kits (e.g., thermal bags) to support retailer readiness.

Support

• Respond to and resolve RDM (Regional Development Manager) and BDM (Business Development Manager) queries, providing timely information, updates, and support to ensure smooth onboarding and operational processes.
• Work collaboratively with field teams to investigate issues, provide status updates, and ensure alignment on retailer progress.

Experience and skills relevant for the role:

• Experience within food retail, ideally including independent retailing
• A good understanding of the Booker fascia model
• Strong attention to detail and a customer‑focused approach
• A collaborative team player with excellent relationship‑building skills
• Confident problem‑solver with a resilient and adaptable mindset
• Clear and effective communicator
• Well‑organised, with strong planning, time management and prioritisation skills

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk