IT Service Continuity Manager

Job Description

Serving our customers, communities, and planet a little better every day.

Salary – Up to £75,360 + annual bonus & benefits

Work Level - 2

Location – Edinburgh, Glasgow or Newcastle

Office Attendance - Our roles are hybrid; however, you should be able to travel to an office location 2 days per week for this position.

Closing Date – Applications close 3rd March 2026

We’re looking for an IT Service Continuity Manager to join our Insurance Money and Services team.

The IT Service Continuity Manager is responsible for ensuring the resilience and continuity of IT services within Tesco IMS.

You'll focus on developing, implementing, and maintaining IT Service Continuity management strategies to minimise the impact of disruptions, including destructive cyber incidents (such as ransomware) and catastrophic destructive attacks. You'll collaborate with various departments to ensure robust recovery plans are in place and conduct continuous assessments and improvements to ensure compliance with industry best practices.

This role is pivotal in safeguarding Tesco IMS’ IT services, ensuring preparedness to face disruptions and can recover swiftly to maintain operations.

What you’ll be doing

• Design and maintain an IT Service Continuity framework in alignment with organisational policies and best practices
• Conduct regular risk assessments to identify vulnerabilities in IT services and implement appropriate mitigation strategies
• Perform Business Impact Analysis (BIA) to determine the criticality of IT services and establish recovery time objectives (RTO) and recovery point objectives (RPO)
• Create and oversee the development of IT Service Continuity and Disaster Recovery plans, ensuring they are regularly tested and updated
• Creation and documentation of destructive-attack recovery plans, including testing activities (recovery drills, clean‑room rebuilds), modelling of destructive attack scenarios in BIAs and assessment of destructive attack risks (e.g., segmentation, immutable backups)
• Lead training sessions and awareness programs for staff on IT service continuity procedures and practices
• Collaborate with the Incident Management team to investigate service disruptions and initiate appropriate recovery actions
• Maintain comprehensive documentation of continuity plans, procedures, and any changes made to them
• Ensure compliance with relevant regulations and standards
• Prepare reports for senior management and regulators as required.

We need you to have

• Strong analytical and problem-solving skills
• Cyber resilience experience
• Experience contributing to destructive attack recovery efforts attacks (ransomware, wiper malware), including:

• Immutable/offline backups
• Mass encryption recovery
• AD/AAD recovery
• Clean room rebuilds

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders across all levels
• Ability to work under pressure and maintain a strategic focus during crises
• Proficient in IT service management tools and technologies
• Minimum 5 years of experience in IT Service Management, including roles that focus on Disaster Recovery and service continuity
• Proven track record of developing successful IT Service Continuity plans and managing disaster recovery processes
• Experience in risk management and risk assessment methodologies
• Experience of working with cross-functional teams including third party service providers
• Familiarity with compliance requirements relevant to IT continuity, such as PCI DSS, GDPR, or similar frameworks.

And if you have any of these, even better

• ITIL (Information Technology Infrastructure Library)
• ISO 22301 (Business Continuity Management)
• COBIT (Control Objectives for Information and Related Technologies)
• Certified Business Continuity Professional (CBCP)
• Incident response focused certifications (e.g., GCIH, GCIR, CCIR)
• Candidates who can demonstrate a proactive approach to IT Service Continuity and possess a combination of technical knowledge, strategic thinking, and leadership skills will be highly valued.

What’s in it for you

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
• Critical Illness Insurance.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews

Interviews are expected to be shortly after closing date.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!