Associate UX Researcher - Loyalty & Support

Job Description

As an Associate UX Researcher, you will play a key role in understanding customer behaviour and shaping user-centred solutions across digital products. Working within a multidisciplinary team, you’ll help uncover customer needs and translate them into insights that improve the overall user experience. You’ll gain exposure to a wide variety of research methods and projects, contributing to meaningful changes that impact millions of users. You’ll collaborate closely with designers, product managers, engineers, and data teams to ensure research is embedded throughout the product lifecycle. This is an opportunity to develop your research expertise while learning from experienced professionals in a fast-paced, data-driven environment. This role is ideal for someone curious, detail-oriented, and passionate about research, who is looking to grow their career in UX. You’ll be supported in developing your skills while helping to drive a strong research culture and champion user-centred design across the organisation

• Planning and delivering user-centred research across multiple digital products
• Designing and conducting qualitative and quantitative research studies
• Analysing research data and translating findings into actionable insights
• Producing reports and presenting insights to a range of stakeholders
• Collaborating with UX, product, and engineering teams to inform decision-making
• Applying a variety of research methods and supporting best practice development
• Supporting research operations, including planning, prioritisation, and coordination
• Managing logistics such as scheduling sessions, booking labs, and maintaining tools
• Promoting the value of UX research across the wider business
• Supporting team initiatives such as onboarding, documentation, and knowledge sharing
• Building and managing relationships with internal teams and external vendors

• Understanding of UX research methodologies and principles
• Experience with qualitative and quantitative research methods (e.g. usability testing, interviews, surveys)
• Knowledge of user-centred design and its application
• Awareness of Agile or Lean working environments
• Ability to balance user needs with business and technical requirements
• Experience planning research activities and managing timelines
• Degree in HCI, Design, or a related field (or equivalent experience)
• Familiarity with research tools (e.g. UserTesting, Optimal Workshop, Tobii)
• Strong communication and stakeholder management skills
• Confidence presenting insights and telling compelling stories
• Strong analytical thinking and problem-solving skills

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.