Customer Fulfilment Executive

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type—from straight to coily—and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way.

Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.

Key Responsibilities

As US Customer Fulfilment Executive, you will be responsible for supporting the sales order fulfilment cycle, promoting the successful delivery of monthly sales targets with on time and in full deliveries (OTIF) to the Tangle Teezer North America customer base. This role acts as an intermediary between Sales & Fulfilment Centre and is responsible for providing order status visibility to the business.

What you will get to do

• Attend weekly meetings with Sales, Operations, Supply Chain and US 3PL teams to provide updates on live orders and distribute the Live List to relevant teams

• Be the primary contact for all queries related to your accounts, communicating any issues that may impact on the fulfilment of orders

• Release of sales orders to the US 3PL for packing and despatch

• Providing Sales Team with replenishment dates for out-of-stock SKUs through coordination with the Production Planners

• Responsible for keying of Purchase Orders for the Fulfilment Team

• Write Standard Operating Procedures (SOPs) on current ways of working and updating as needed.

• Provide general administrative support as and when required

• Responsible for updating the cross references for Customers

• Support with analysis of OTIF results for assigned accounts

• Support with rework requirements & customer onboarding

• Maintain US goods in transit file updates

• Process US fulfilment centre inbound requests from OEMs

Experience & Skills

Required

• At least one year of experience working in a professional office or corporate environment, specially within any of the following areas is required: Operations, Transport, Supply Chain, Inventory

• Intermediate-level knowledge of MS software in particular MS Excel

• An analytical mindset, supported by intermediate excel skills, using previous experience, to solve live issues and support projects in a fast paced environment.

• Ability to review current process, suggest improvements, implement and support with process documentation

• Must be accountable, work well under pressure and have strong time management and prioritisation skills.

• Exceptional attention to detail and ability to be agile in a fast-paced environment

• Clear and confident communication skills, with the ability to work effectively across different teams.

• Must be willing to travel to the 3PL location at least once per quarter, including attending the year end stock count, plus occasional domestic and international travel in line with business requirements.

Preferred

• Previous exposure to customer service, order management, operations, supply chain, or logistics.
• Experience working with operational data, stock information, purchase orders, or shipment trackers.
• Experience in beauty, fashion, apparel, consumer goods, or another fast-moving product environment.

What it means to be part of Tangle Teezer:

At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

• Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.

• Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.

• Champion: We are champions of one another, our brand, and our environment.

Join us and embrace these values to help create, innovate, and deliver products that people love—together. To see more about our culture and what makes us unique, click here.

The good Stuff:

For all your hard work and dedication, we have fantastic rewards for you –

• 🕒 Flexible working hours with core hours from 10am to 4pm

• 🏢 Working 2 days in the office and 3 days from home

• 💸 Salary range: $58,000 - $73,000

• 🎯Performance-related bonus of 10% based on annual salary

• 🌴 27 days holiday

• ❤️ 2 volunteering days per year

• 🌍 10 days working from any location of your choice

• 🎉 Flexible public holidays—choose the standard public holidays or swap them for dates that are more meaningful to you

• 👶 Enhanced family policies

• 🌸 Supportive Period & Menopause Policies

• 💼 401(k) scheme

• 🏥 Dental insurance, Vision insurance, and Life Insurance.

• 💊 Healthcare medical insurance

• 🥐 Office perks incl. free breakfasts, snacks, and Happy Hour.

• 🎉 Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!

• 🐾 Pet friendly office. Bring your furry friend to work with you!

#LI-hybrid

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.