Value and Success Management - Senior Business Intelligence Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

Value and Success Management is key, making the tangible benefits which are coming with process and tool innovations transparent. As a Value and Success Management consultant, you will translate strategy into measurable business value and tell the story behind the numbers. You help define and track meaningful, quantifiable metrics for investments in Customer Support and Cloud Operations. Your work makes benefits visible, drives adoption of better processes and tools, and helps the organization prioritize actions that improve service and reduce cost.

Key activities:

• Define value frameworks and KPIs that connect investments to tangible outcomes.
• Build clear success- and value-stories (big picture + drill-down facts and more).
• Create reports and one-pagers and explain them towards different stakeholder levels.
• Run discussions to align stakeholders on metrics, assumptions and expected benefits.
• Provide regular status updates and present results to teams and senior leadership.
• Support and understand adoption metrics by turning insights into recommended actions and tracked outcomes.
• Collaborate and work together with different teams within the organization to ensure data quality and measurable tracking.

[What does the role entail? Don’t just list responsibilities – how does this role make a difference? How does this role help the world run better and improve people’s lifes. Explain the job and not the product. Candidates skim read job descriptions. Do not use long complicated sentences. Keep to the point.]

What you bring:

You are a clear, concise communicator who simplifies complex relationships. You’re creative, curious, and open to new approaches. You work well across geographies and cultures, and you can build trust quickly with technical and non-technical stakeholders. Familiarity with JIRA, and agile methods like SAFe is beneficial.

Other essential qualifications include:

• 5-7 years of work experience
• Excellent written and spoken English skills are mandatory
• Understanding of business processes, able to map, analyze and overview different processes
• Analytical mindset is essential, and experience on quantifying improvements is a plus

Furthermore, Experience in the area of Customer Support and / or Cloud Operations and / or Mission Critical Support and business process management are a plus.

Meet your team:

Our organization Business Process and Solution Management is driving the Golden Process standard for Customer Support, Cloud Operations and some other functions. This harmonizing task is based on data & facts (Value Management) and includes the onboarding of various SAP-units and organizations towards the standard processes and tools, the Solution Management for required supporting products and solutions as well as the development of the Customer Support Master Data App. Our organization consists of approx. 50 colleagues within Product, Data & Technology in the area of Service Management Processes and Solutions.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438781 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid