Senior Business Intelligence Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Data Scientist, you will utilize advanced analytics and machine learning techniques to analyze and interpret complex datasets. Collaborating with cross-functional teams, you will help optimize processes, forecast future trends, and develop data-driven strategies. You will also be responsible for building predictive models, creating data visualizations, and supporting proactive, data-informed decision-making aligned with the organization’s objectives. Your expertise in data science will play a crucial role in uncovering actionable insights and driving continuous improvement within the Customer Support & Cloud Lifecycle Management (CSUP & CLM) organization.

What you’ll build

• Analyse and interpret cross-organizational data to uncover trends, patterns and dependencies.
• Develop and implement statistical models and machine learning algorithms (e.g., regression, clustering, classification, time-series forecasting) to predict future trends and outcomes.
• Create visualizations and generate actionable insights and recommendations to support strategic decisions and effectively communicate findings and trends to business units.
• Make use of storytelling techniques to prepare engaging presentations to different audiences, particularly senior management and executives.
• Collaborate closely with business stakeholders to understand their needs and translate them into data-driven solutions.
• Continuously enhance data processes, analytical methods, and modelling techniques to optimize decision-making

What you bring:

• Knowledge of Database, Data Management, SQL, and Artificial Intelligence
• Proficiency in data analysis tools and programming languages such as Python or R.
• Demonstrated ability to define and implement KPIs that align with business objectives.
• Familiarity with SAP technologies and platforms.
• Analytical skills with the ability for abstract thinking.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, with the ability to convey complex data insights to non-technical stakeholders.
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team-oriented environment.

Where you belong:

The COO office for the Customer Support and Cloud Lifecycle Management organization drives strategy execution, organizational performance steering and operational excellence for the CSUP & CLM business to elevate the customer experience at scale.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439662 | Work Area: Customer Service and Support | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid