UX Researcher / Senior UX Researcher (f/m/d)

Job Description

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do

• Lead UX research projects for the Modeling and Governance group

• Gain meaningful and actionable user insight along the complete product development lifecycle

• Gain, maintain and grow a deep understanding of the domain, our customers and our users, their needs and context of work

• Partner with Product Managers, Designers and Engineers to mutually drive continuous discovery and make sure that what you learn as a team sticks and directly informs product- and design decision making

• Enable and empower designers, teams and stakeholders to follow user centric ways of working and encourage use of research

• Adopt, establish, maintain and evangelize best practices for UX Research and actively seek opportunities to improve processes and methods employed

• Establish and maintain data driven mindset and practice and guide teams and stakeholders on establishing and using user-relevant KPIs

• Actively participate with design reviews, offering a researchers' perspective on design decisions and advocating for users' POV in decision making.

What you bring

• Previous experience within agile software development teams and proven goal-oriented mindset

• Background in B2B / Enterprise tool design / research or/and in data analysis/visualization projects (preferred but not mandatory)

• Experience conducting user experience / design research for complex domains

• Working with both quantitative and qualitative data in relation to design research with knowledge in knowing when to apply those methods

• Handling multiple concurrent studies while proactively seeking research opportunities and consulting with various stakeholders

• Great communication and storytelling skills

• Graduate degree in Human Factors, HCI, Design, Cognitive Science, Psychology, Anthropology, or related field (preferred but not mandatory)

• Fluent communication in English, German is advantageous

Meet your team

Building on the intelligent enterprise strategy, Business Process Intelligence (BPI) set out to support and accompany SAP customers in navigating through their digital transformation by helping them understand and improve their business processes.

The User & Product Insights team is part of the Research and Innovation group positioned in the design department to run UX Research and Strategic Design initiatives across the BPI product portfolio. We are well connected with all teams to work collaboratively and reduce silos.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 423360 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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