User Experience Design Manager

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

The CE3 UX organization consists of three practice teams: UX Strategy & Standards, and two UX Product Teams, each led by a manager reporting to the Head of E2E UX & Journey Management. As Manager of one of the UX Product Teams, you will lead the embedded UX practice for your assigned C&P delivery verticals out of the overall 5 Verticals - Deal Execution, Order to Cash, Adopt to Consume, Demand Generation, and Partner & Ecosystem. This is a delivery-oriented design leadership role: you will own design quality and velocity across ~10 distributed designers, drive coherence within your portfolio, and ensure that design standards — including those for AI-augmented and agentic product features — are applied consistently within live product contexts. You will work as a peer alongside the second UX Product Team manager and in close collaboration with the Manager of UX Strategy & Standards.

Key Responsibilities

• Team leadership: Lead and develop a team of ~10 embedded UX designers across assigned delivery verticals; manage workload allocation, set clear goals, and build a culture of design rigor within a delivery-paced environment.
• Design quality: Establish and maintain design quality gates throughout the product delivery lifecycle — from discovery to release — and ensure UX standards (Standards Library Contents, measurement KPIs) are consistently applied.
• Design coherence: Drive cross-product coherence within your assigned verticals, coordinating the creation and maintenance of shared design patterns, reusable components, and cross-product UX conventions together with your vertical coordinating designers to drive UX consistency.
• Peer coordination: Coordinate actively with the peer UX Product Team manager to maintain C&P-level design coherence and share patterns, learnings, and capacity across both teams.
• Agentic AI UX: Ensure AI-augmented and agentic features within your verticals are designed with appropriate rigor; apply human-in-the-loop interaction standards and feed delivery realities back into the standards-setting process.
• Research-to-delivery pipeline: Own the pipeline between UX research and product delivery; translate insights and standards from UX Strategy & Standards into delivery-ready design briefs and artefacts.
• Cross-functional collaboration: Partner with product managers, engineering leads, and solution architects to integrate UX from the earliest stages of product planning; represent UX in vertical prioritization forums.
• UX measurement: Apply UX measurement frameworks (UXPulse) within product delivery contexts and establish feedback loops that connect usability testing and analytics directly to design decisions.

What you bring

• Subject expertise: Minimum 5 years of UX experience, including at least 3 years in a product design leadership role within complex enterprise delivery environments; strong portfolio of shipped enterprise B2B product work; deep familiarity with enterprise design systems (SAP Fiori or equivalent); practical experience with Agentic AI product UX.
• People leadership: Proven track record leading ~10 UX designers embedded within product or delivery teams; mature leadership experience including performance management and team development; experience managing distributed teams across European delivery centres.
• Cross-functional effectiveness: Demonstrated ability to influence product and delivery decisions in the room and in the moment; experience working within scaled agile delivery organisations (SAFe, LeSS, or equivalent); comfortable managing competing priorities across multiple concurrent delivery workstreams.
• Communication: Excellent written and verbal communication skills in English; able to make the case for UX investment clearly to product, engineering, and business stakeholders. Knowledge of German is a plus.

Where you belong

You will be reporting to the Head of C&P E2E User Experience and be part of the extended leadership team of the Cross Engineering, Experience & Excellence (CE3) organisation. This is a dynamic unit made up of a high-performing group of professionals dedicated to driving C&P strategic transformations and Agentic AI initiatives. Our diverse team collaborates on complex, cross-functional projects with significant organisational impact, including the C&P Architecture Modernisation programme and the buildout of our Agentic AI delivery capability. The E2E UX function spans 30+ professionals across Walldorf, Berlin, Sofia, Warsaw, Prague, and other SAP locations. If you enjoy working in a thriving environment with a heterogeneous team, passionate about shaping the future of user experience in an AI-first world, this is the team for you.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449138 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid