User Experience Design Expert

Job Description

Requisition ID: 451944
Work Area: Software-Development Operations
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-1
Additional Locations:

Original Posting Date: 04/20/26

Job Title: User Experience Design Expert

Location: New York, NY

Work Model: Hybrid work model

Purpose and Objective:

SAP Global Marketing, Inc. seeks a User Experience Design Expert at our New York, NY location responsible for conceiving and conducting interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

Expectations and Tasks:

Design the overall functionality of the product to ensure a great user experience, iterate upon it in accordance with user-testing. Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Facilitate the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces. Make strategic design and user-experience decisions related to core and new, functions and features. Take a user-centered design approach, rapidly test and iterate on designs, establish key performance indicators (KPIs), and metrics to measure the success of User Experience (UX) initiatives, and provide actionable insights for continuous improvement. Communicate design processes, ideas, and solutions to teams and clients. Collaborate with cross functional teams, including Product Management, Engineering, and Design, to define and implement a UX strategy that aligns with business objectives and target market needs. Resolve user pain points through great design. Drive the design direction for new and existing products and features within their zone. Evolve and adopt new design practices and methods that influence team processes. Review work with feedback to ensure high quality deliverables that meet quality standards. Work in tune with industry trends and share insights with leaders and peers. Serve as a leading performer and manage projects over managing people. Mentor and coach entry-level designers, providing guidance and direction for design and processes. Conduct workshops, training sessions, and knowledge sharing activities to enhance UX understanding and facilitating a culture of user-centered design within the organization.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Visual Design, Human Computer Interaction, Experience Design, Visual Arts, Human Computer Engineering, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Visual Design, Human Computer Interaction, Experience Design, Visual Arts, Human Computer Engineering, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Facilitating design thinking workshops;
• Customer journey frameworks;
• Leading cross-functional working teams across multiple departments within a company or organization; and
• Implementing service and process design principles.

Experience must include two (2) years involving each of the following:

• Driving validation of experiments and concepts online and offline and multi-channel; and
• Identifying potential opportunities and developing innovative concepts to solve problems in the customer journey.

Travel: N/A.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

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We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $162,524 - $276,340. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $198,200 - $337,000. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

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