Technical Writer in Cloud Lifecycle Management - fixed-term 1 year Contract

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

As part of the Cloud Lifecycle Management organization, we specialize in automating the delivery, updating, upgrading, and decommissioning of the entire SAP software portfolio for our customers. We leverage the latest technologies to provide both Cloud and On-Premise solutions.

Our mission is to design, develop, deliver, operate, and document state-of-the-art cloud services that enable customers to monitor and manage their SAP business applications in a cloud-based environment (public, hybrid, and private).

EXPECTATIONS AND TASKS

We are looking for a Technical Writer (User Assistance Developer) to join our team and work on the development of technical content such as product documentation, blogs and articles, tutorials, and video demonstrations. You will have the opportunity to work with highly experienced user assistance developers and learn how to present information in the most appealing and understandable way.

You will be part of a collaborative, positive and diverse working environment, consisting of established professionals and young talents.

Responsibilities:

• Create user assistance materials (embedded help, documentation, blog posts, tutorials, and videos) targeted at various user profiles.

• Define terminology (simple, consistent, and conforms to industry standards).

• Ensure all content maintains the highest standards of accuracy, consistency, and linguistic correctness. Oversee editing, proofreading, and adherence to content architecture, terminology, and guidelines. Advocate for clear, translatable, and user-centered UI texts to enhance the overall experience.
• Partner with UX designers, product managers, developers, and subject-matter experts to align content with product features and the overall user experience.
• Work with the latest technologies in the user assistance field – a DITA-based content management system, Camtasia, Adobe products, and many more.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Skills and Competencies:

• Bachelor’s degree in Technical Communication, English Philology, Computer Science, or any other related experience
• Fluency in written and verbal English
• Excellent verbal and written communication skills
• Ability to express complex technical information in a clear and precise manner
• Previous experience in information development, technical writing, or other forms of content development
• Willingness to learn new standards and guidelines for writing technical documentation
• Creative thinking
• Attention to detail, analytical and problem-solving skills
• Strong collaboration and teamwork skills
• Excellent MS Office skills (Excel, Word, Outlook, PowerPoint)
• Strong organizational skills, with the ability to meet tight deadlines, deliver on time, and ensure high quality in a fast-paced environment

WHAT WE OFFER:

• Extensive knowledge about the best practices in user assistance and the software development process
• Highly efficient and motivated team
• Buddy program, where you will be paired with a colleague who will support you in the onboarding process
• Continuous opportunities for professional development to advance your skills and career

Please, note, this is fixed-term 1 year paid contract.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448612 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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