ServiceNow Platform developer (CSM, ITSM, ITOM).

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build
As an DevOps Engineer on our team, you will work with other DevOps Engineers to handle release management of HCSM Landscape used by thousands of users across the globe. You will closely collaborate with all delivery teams, product owners and other experts in an agile environment to perform your daily activities.
In your daily business, you will be focused on ServiceNow platform deployments and operations of ServiceNow landscape.

• Release/Patch Management of ServiceNow Landscape.
• Handle Daily, Bi-weekly deployments across ServiceNow HCSM landscape.
• Performing Weekend deployments during Go-Lives and Release deployments.
• Perform/Support ServiceNow HCSM landscape Cloning’s.
• Perform/support ServiceNow Upgrades.
• Collaborate with team and Closely work with Scrum Master , Product Owner to deliver high-quality software that meets the needs of customers.
• Working in a highly self-motivated and reliable manner and applying agile software development principles

What you bring:

Academic degree (Bachelor or Master) in Computer Science or information technology or related fields
• ServiceNow Administration(cloning, Deployments, Upgrades…etc)
• Experience with ServiceNow platform development (CSM, ITSM, ITOM).
• Programming skills in a language of your choice JAVA, JavaScript, Python, etc. is a Plus
• Have an agile mindset and be comfortable in working in a fast-paced, iterative development environment
• Ability to work in an international setup, remote development teams and stakeholders with good communication skills.
• Experience in ServiceNow Platform is a plus
• Knowledge of Agile (SAFe) implementation methods is a plus
• Strategic thinking, strong problem-solving and analytical skills
• Quick learner, passionate, motivated and self-managed
• 4+ years of professional working experience in ServiceNow Administration.
• Experience in application delivery processes, procedures & key metrics

Where you belong:
We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps).
By creating this solution, we serve all SAP lines of business (e.g. Ariba, Fieldglass, S/4, SFSF) and cross teams (e.g. ECS, GCS, CS&I).

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438530 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid