Project Manager

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Project Manager

Purpose and Objective of Job:

We are looking for Project Manager (PM) who can drive our SAP Implementation (Professional Service) Projects who works onsite at our customer's premises. As a PM, you will act as SAP's front office lead, aligned with customer's Project organization and/or relative IT/Business organization. You will need to be a trusted advisor for customer, by considering the balance between customer needs and project scope. For driving individual project, you will execute project management works such as Issue/Time/Cost/Risk/Communication/Quality/Resource/Session Managements.

Expectations and task of the job:

• As PM, you will be responsible for the following tasks:
• Understand the customer's requirements, business processes and solution landscape
• Be a trusted advisor for customer, by leading project works based on defined scope
• Create detail project plans and execute them
• Understand SAP project methodology and premium engagement’s services and adopt them to project
• Coordinate involvement of SAP consultants and support resources and lead them in project
• Properly make reports and escalation to management or executive level

Skills and Competencies:

• Bachelors Degree or equivalent
• SAP Technology/ Basis, Application implementation and/or operation experience
• SAP consultant or development experience (SAP Project Manager or Operation manager experience preferred)
• Excellent customer / escalation management skills
• Proven ability to work with customers on project- and senior management level
• Fluency both in Japanese and English

SuccessFactors Project Manager

VISION:

We own customer success for HCM SAP cloud. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it. We operate a highly profitable business, consistently across clouds and geographies (One SAP).

VALUES:

Customer Success is the guiding principle for all our decisions. We operate transparently as trusted advisors and strive to leverage the full potential of SAP products to support customer transformations. Our team is diverse, meritocratic, and collaborative. We aim high and deliver on our commitments.

PURPOSE AND OBJECTIVES:

• Be the consistent face of project delivery from the initial bid process through to project completion (including post go-live hypercare)
• Create ongoing and sustainable relationships with customers
• Understand customer’s HR priorities and HR calendar and help define detailed implementation plan
• Track timelines, budget and scope during the implementation
• Team forecasting and resource allocation
• Coordinate ongoing project review, reporting and governance activities
• Ensure successful go live on time, within budget and with high customer satisfaction (100% reference-ability)
• Support and collaborate with all team members to ensure a strong SAP SuccessFactors PMO
• Drive continuous improvement across SAP SuccessFactors and Cloud Delivery
• In partnership with sales identify SuccessFactors opportunities, scope customer needs and develop winning solutions

EXPECTATIONS AND TASKS:

• Support account team (VAT) to build business case, qualify business drivers
• Engage early in SAP Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the Cloud
• Manage the relationship with the customer and be the SAP primary “face" to the customer throughout the implementation process
• Support scoping workshops and emphasise customer side readiness activities
• Validate effort estimates and high level implementation timelines
• Provide support with scoping requirements
• Create baseline Project Plan
• Complete Sales to Services Delivery transition
• Work with Resource Managers and extended SAP VAT team, to allocate appropriate resources to projects
• Create and update Staffing Lists
• Follow SAP Activate Methodology and project streams to implement projects
• Work closely with customer project manager and module leads to track and update Project Plan, complete weekly status report, budget/burn rates, issue tracker and risk register
• Provide customer guidance and support on Communications, Change Management, Training Strategy and Testing Strategy
• Setup project governance framework with customer Project Manager
• Join customer Steering Committee, review overall project health and provide direction
• Ensure issue resolution in timely manner. Escalate on customer or SAP side as necessary
• Help customer set up S-User IDs, access to Customer Community, Learning Hub and Support Portal
• Work with Solution Architect and create instance strategy, integration strategy, data migration strategy, production cutover strategy and post go live support strategy etc.
• Support customer to complete online learning (PTOs and virtual admin training)

WORK EXPERIENCE:

• Sufficient HR domain knowledge related to the products for discussions with HR leaders
• Minimum five years consulting / project management experience
• Experience with at least one full cycle implementation.
• Understanding of SAP Successfactors with additional on-prem SAP HCM is preferred
• Understanding of SAP Activate methodology is preferred
• Good knowledge of MS Project and other project management tools

ENGAGEMENT:

• Mostly onsite around 20% - 80% (Depend on COVID19 Situation)
• Travel for work is 40-60%
• Ad-hoc on-site visits for testing, planning, or steering committee meetings required

MANAGERIAL EXPERIENCE:

• Strong communication skills
• Strong collaboration skills
• Effective stakeholder management abilities
• Acts as a coach for new colleagues
• Mentor new consultants

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• University degree or equivalent work experience
• Japanese: Fluent
• English: Business level
• Formal certification and education qualification in HR domain will be additional advantage
• PMP or Project Management Certifications will be added advantage
• Presentation and facilitation skills required
• Microsoft Office skills required
• Abilty to multi-task and prioritise deliverables

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454858 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid