Product Specialist - Major Intervention and Improvements for Customers, CDX

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

• Develop scope, timelines, and action plans to drive the timely resolution of critical customer situations
• Ensure appropriate management reporting
• Analyze current processes to identify improvement areas with significant impact
• Interact with customers and internal stakeholders, covering all levels from employees to leadership team
• Foster awareness for positive impact of our team

What you bring

• Good sense of quality and professionalism with a focus on delivery. Process orientation and affinity to new technologies
• Taking accountability for efficient and professional project execution and communication
• Good communication and presentation skills
• Understanding problems, both business and technology related, and translating them into meaningful messages
• Good interpersonal skills and the ability to work with, convince, and influence stakeholders, colleagues, and customers
• Knowledge of S4/HANA Cloud or other cloud solutions and general cloud experience, as well as knowledge of SAP's support processes
• 3+ years of work experience
• Experience in different functional areas (inside or outside of SAP) is beneficial
• Good understanding of high-level decision-making is beneficial
• Proficiency in English, both verbal and written, is required.

Meet your team

As a key part of the Business Suite, Finance & Spend organization, our team “Major Intervention & Improvement for Customers” ensures world-class support for S/4HANA Cloud customers by resolving critical issues, preventing risks, and easing long-term challenges. We integrate engineering, operations, and support, offering expert knowledge, fast escalation handling, sustainable solutions, and seamless coordination to deliver an exceptional cloud journey experience. We the MI²C team are a global team leveraging our strong support, escalation, product and operations backgrounds having a clear cloud mindset and customer focus. Our team consists of ~20 experienced colleagues located in China, Germany, Hungary, India, and US

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447316 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid