Customer Solution Adoption Sr Specialist / Solution Architect

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About SAP Labs Network And SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

What you’ll do

As a Customer Solution Adoption Sr Specialist at SAP Cloud LoB Procurement Product Success, you'll help shape our new proactive engagement model by collaborating with customers, partners, and product teams to gather feedback, develop best practices, and foster success stories. You will be at the centre of product transformation, gaining early access to new innovations. The role involves acting as a bridge between customers, system integrators, SAP Customer Success, Product Managers, engineers, and support teams to ensure effective communication, enablement and product improvement. You will be a key member of a group of product experts that not just understands a product but also the solution architecture.

• Exhibit deep software architecture expertise by designing high-quality customer solutions. Collaborate with customers to shape conceptual approaches and independently develop technical proofs of concept, , test script creation/execution, and videos of end-to-end demo scenarios.
• Lead customers through transitions from current generation products to next generation products, ensuring a smooth, customer-centric experience that ensures success. Document best practices, explore opportunities to automate with AI, and drive product and customer impact at scale.
• Support successful customer implementation by driving adoption and increasing solution utilization, ultimately nurturing customer success stories. This includes guiding beta programs, early access and implementations with strategic customers.
• Collect and analyse qualitative and quantitative data from your customer engagements, then present insights and recommendations to product management to inform product strategy and decision making.
• Create and publish customer and partner-facing content articulating best practices for successful product implementation and foster a strong professional community. This guidance empowers partners to contribute effectively during solution architecture bootcamps.
• Contribute to creating our preventive engagement model that enables scalable customer success across multiple engagement levels (1:1 with strategic customers and 1:many partner enablement via self-guided solution experiences.)
• During customer engagements, help shape a unified product vision across SAP Ariba, other SAP products, and partner solutions.
• Support resolution of customer escalations by collaborating with colleagues, partners, and SAP executives to drive timely outcomes.
• Collaborate with global teams to gather local requirements for product roadmaps and product backlog, to provide structured input to Product Management for prioritization and market success.
• Contribute to developing our internal operational excellence framework for Product Success by defining tools and procedures that monitor execution across our suite portfolio including insights, tracking tools, labs, and other key enablers.

What you bring

• University degree in computer science, business information technology, logistics, mathematics, engineering or equivalent.
• 7+ years of experience as a consultant, developer, program manager or support engineer in one or more of the areas mentioned above.
• Advanced understanding of S/4 Procurement, SAP ERP, SAP Ariba s, and the SAP Business Network solutions and architectures.
• SAP certification in one or more of the following solutions: SAP Ariba, AP Ariba Integration with Cloud Integration Gateway, SAP Business Network for Supply Chain, SAP Business Network for Procurement, S/4 Procurement, SAP IBP for Supply Chain, and SAP Cloud Platform Integration.
• Strong technical foundation including, but not limited to, proficiency in configuration review, testing, issue replication, troubleshooting; comfortable engaging in deep technical discussions with developers.
• Hands on experience with the full implementation lifecycle of enterprise solutions.
• Demonstrated executive presence and experience presenting to senior leadership through leading large enterprise customers deployments of SAP solutions.
• Proven ability to achieve results in a fast paced, entrepreneurial a team-based culture, with strong collaboration skills and appreciation for clear communication and feedback.
• Established track record of achieving results under pressure in critical situations utilizing strong interpersonal communication and facilitation skills.
• Strong ownership mindset with the ability to investigate technical issues, troubleshoot and solve complex problems.
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner.
• Willingness and ability to travel to customers.
• Exhibited ability to innovate, think creatively, learn AI to deliver automation.
• Fluency in English with a minimum of at least a CEFR rating of B2

Meet your team

Do you have a passion for the successful implementation of procurement and supply chain network products and solutions with the largest, most complex companies in the world? Do you love to work with executive and technology professionals in a very dynamic environment? Do you like to be challenged by innovative applications built on the latest technology? Our team could be a great fit for you. We are the SAP Procurement Product Success team, and we have an unwavering commitment to make our customers successful. For us, customers come first.

SAP Procurement Product Success supports our strategic customers in their digital transformation and enables scale on the adoption of best practices. We facilitate the successful implementation and adoption of SAP Ariba Solutions and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

#SAPLabsVietnamCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445924 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid