Global Recruiting Operations Supervisor or Manager

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed .

What you’ll build

As Supervisor/Manager of the Requisition Preparation and Interview Scheduling Team, you build a high-performing, service-oriented operational team that ensures accurate, compliant, and timely requisition preparation and Interview Scheduling across regions. You translate Global Recruiting Operations standards into day-to-day execution, enabling a smooth end-to-end hiring process and a consistent customer experience.

In this role, you will:

• Lead and develop a team of HR Service Consultants responsible for requisition preparation and interview scheduling activities located in Manila, Prague and Buenos Aires
• Ensure high-quality, and compliant delivery of services in SAP recruiting systems (e.g. SuccessFactors)
• Own day-to-day service delivery, acting as the first escalation point for complex cases and stakeholder issues
• Drive operational excellence by monitoring workload, service levels, and quality metrics
• Ensure high-quality coverage of our intake channels (EIC, hotline, Plan2Meet)
• Foster a strong customer focus and partnership with recruiters, hiring managers, and P&C stakeholders
• Promote simplification, standardization, and automation with a continuous improvement mindset
• Support and contribute to Global Recruiting Operations projects and transformation initiatives (eg. SmartRecruiter integration)
• Represent Global Recruiting Operations in the SmartRecruiter Integration Project for Interview Scheduling, ensuring a seamless implementation and delivering an outstanding customer experience
• Create an engaging, inclusive, and collaborative team environment in a virtual and global setup

What you bring

You bring passion for people leadership, operational expertise, and customer focus, enabling you to guide a team while remaining close to the operational reality of recruiting services.

You bring:

• Experience in recruiting operations, HR services, or a shared services environment
• Strong coaching and feedback skills with a hands-on leadership mindset
• initial first-level people management or team leadership experience would be an asset, but not a must
• proven documentation of interest in people leadership would be beneficial (eg. leadership training courses)
• Excellent communication skills (written and verbal) with diverse stakeholder groups
• High attention to detail and ability to work with confidential information
• Strong organizational and analytical skills, with the ability to use data to manage performance
• A continuous improvement mindset and interest in automation and digital solutions
• Confidence working in a virtual, multicultural, and fast-paced global environment
• Proficiency with SAP SuccessFactors or comparable recruiting systems (preferred)

Where you belong

You belong to P&C Global Recruiting Operations, a global organization dedicated to delivering simple, efficient, and customer-centric recruiting services at scale.

As part of this team, you will:

• Work closely with the Global Recruiting Operations leadership, peer supervisors, and cross-functional partners
• Contribute directly to SAP’s hiring success and candidate experience worldwide
• Be part of a culture that values growth, collaboration, and continuous learning
• Operate in a global, virtual environment that encourages innovation, ownership, and trust

Together, we strive to deliver operational excellence while continuously evolving how recruiting services support the business.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency

SAP believes pay transparency is essential for cultivating an honest, supportive, and inclusive culture, representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the hourly base salary rate range for the posted role, with a targeted range of [EUR]. The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. SAP also offers specific benefits to employees in hourly or similar roles, subject to the terms of applicable plans or policy terms. You can find a summary of benefits and eligibility requirements on SAP's Benefits and Rewards site.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449702 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid