DevOps Engineering Manager - Canberra/Melbourne

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for an experienced DevOps Manager with knowledge in the areas of infrastructure as a service, platform operations, and application support.

Your Role

The DevOps Manager role manages a team of Operations engineers to provision and maintain SAP Cloud solutions and ensure delivery according to defined Service Level Agreements. Ensure smooth operations and maximize uptime and performance of Cloud software

Key Responsibilities & Tasks

Accountability

• Manages resources, ensuring business critical & innovative outcomes are successfully achieved.
• Builds action plans and makes operational decisions on policies, tactics, and resources critical to business success to ensure delivery against strategy
• Accountable for annual goals established for the team
• Directs activities of the team

Complexity

• Leads by example, shares knowledge, and works collaboratively with direct reports
• Provides technical input and guidance and regularly applies expertise.

Experience

• Sound professional experience working in a high-level collaborative environment and promoting a teamwork mentality.
• Acts with sound judgment, emotional intelligence, and political awareness. Demonstrates all management responsibilities: create the future; build a team; develop people; manage performance.
• Ability to identify risks, anticipate challenges and seek to proactively head-off obstacles with mitigations and contingencies.
• Works collaboratively with direct reports
• Regularly applies expertise in activities
• Professional experience in Cloud Delivery related fields and technologies
• Knowledge of AWS and technologies used for deploying and managing Cloud-native applications
• Strong understanding of cloud system architectures, SaaS environments and infrastructure related topics.
• Sound knowledge of product support processes.
• Experience or a strong interest in strengthening the focus on infrastructure code and automation frameworks to proactively prevent configuration drift and ensure environment parity cross global clusters.

Communication

• Encourages and develops the team to cooperate and to freely express their opinions.
• Formulates clear objectives and strategies and work assignments
• Communicates unpleasant messages in a timely and constructive manner to the team
• Listens openly and attentively to fully understand ideas and opinions within the team

Work Experience

• 10+ years of experience in cloud operations - developing, delivering and maintaining Cloud Products
• 5+ years of professional experience in leading or managing technical teams

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449963 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid