Customer Success Leader - HCM (Australia and New Zealand)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Lead Transformation. Drive Impact. Shape the Future of Work.

We’re looking for a bold and inspirational Customer Success Leader – HCM to take ownership of our customer success organisation across Australia and New Zealand.

This is not just a leadership role—it’s an opportunity to shape how leading organisations transform their workforce using SAP HCM solutions. You’ll lead a high-performing team, engage with senior executives, and drive real business outcomes that matter.

If you thrive in fast-paced environments, love building teams, and are passionate about turning strategy into measurable impact—this role is for you.

What You’ll Own

Drive Customer Value & Growth

• Own the end-to-end success strategy across your region—driving adoption, value realisation, renewals, and expansion
• Turn customer insights into growth opportunities and tangible business outcomes
• Lead forecasting, planning, and execution with a sharp focus on results

Build Powerful Executive Relationships

• Act as a trusted advisor to C-level stakeholders across top enterprise customers
• Lead strategic conversations around transformation, innovation, and future workforce strategies
• Champion your customers internally and influence how we evolve our solutions

Deliver Customer Success at Scale

• Drive excellence across the full customer lifecycle—from onboarding to value realisation and growth
• Embed best practices across the Customer Value Journey (CVJ)
• Proactively identify risks, remove roadblocks, and ensure outcomes are delivered

Lead Across the Entire SAP Ecosystem

• Collaborate with Sales, Product, Services, and Partners to deliver seamless customer experiences
• Orchestrate cross-functional teams to accelerate transformation and unlock value
• Influence strategy with real market insights and customer feedback

Build and Inspire a World-Class Team

• Lead, coach, and develop a team of Customer Success Managers into top-tier talent
• Create a culture that is customer-obsessed, data-driven, and accountable for outcomes
• Empower your team to think strategically and deliver measurable impact

What Makes You a Great Fit

You Bring

• A proven track record of leading high-performing teams and delivering results
• Deep expertise in HCM, SaaS, or enterprise customer success environments
• Strong experience engaging and influencing senior executives
• The ability to thrive in complexity and lead across matrixed organisations

You Are

• A strategic thinker with a bias for action
• A natural leader who inspires and develops people
• A customer champion focused on delivering measurable value
• A storyteller with executive presence, able to connect vision to outcomes
• A problem-solver who navigates ambiguity and drives results

Location

• Australia (with travel as needed)

Why This Role?

• Lead transformation for some of the most strategic organizations in the region
• Work at the forefront of cloud, AI, and workforce innovation
• Make a visible impact on customers, teams, and business outcomes
• Be part of a culture that values growth, leadership, and bold thinking

Ready to make an impact?

Join us and redefine what great customer success looks like.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454427 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid