SAP NS2 DevOps Engineer (SAP Analytics Cloud)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services, Inc.® (SAP NS2®) is an independent, wholly owned U.S. subsidiary offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.

Position Summary

We are seeking a DevOps Engineer to support and optimize our SAP Analytics Cloud (SAC) landscapes running in secure cloud environments. You will:

• Provision, operate, and automate SAC and related cloud services
• Build and maintain CI/CD pipelines and infrastructure-as-code
• Drive incident response, root cause analysis, and continuous improvement
• Partner closely with product development and platform teams to enhance our SAC services
• You will work in a diverse, globally distributed team, cross-train with other engineers, and help evolve our DevOps practices for mission-critical customers

Key Responsibilities

SAC Operations & Reliability

• Provision, monitor, and operate SAP Analytics Cloud services and supporting components in secure cloud environments (e.g., AWS GovCloud)
• Perform upgrades to SAC core services to ensure systems remain secure, stable, and up to date with the latest features and patches
• Lead upgrades for SAC customer systems, minimizing disruption and ensuring seamless integration with existing landscapes
• Troubleshoot and resolve issues affecting the SAC landscape, including system outages, performance degradation, and integration failures
• Manage incident and change tickets, working closely with internal and external stakeholders to ensure timely resolution and adherence to ITIL best practices
• Conduct root cause analysis for production issues and implement corrective and preventive actions

DevOps, Automation & Tooling

• Design, develop, and implement automated tools and workflows to streamline SAC operations and increase overall efficiency
• Build and manage deployment pipelines (CI/CD) to promote changes from lower environments into production in a controlled and reliable manner
• Apply infrastructure and platform upgrades, including vault infrastructure and HANA base image updates, in line with organizational standards
• Automate infrastructure provisioning and configuration using infrastructure-as-code practices (e.g., Terraform, Ansible)
• Implement and support monitoring and alerting solutions (e.g., CloudWatch and other monitoring tools) to ensure high availability and performance

Cloud & Infrastructure

• Manage cloud technologies and associated architectural styles, including microservices, containerization (e.g., Kubernetes/EKS), and serverless architectures where applicable
• Leverage AWS services (such as Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC) to support SAC and related NS2 cloud solutions
• Collaborate on the deployment and orchestration of services using tools like Helm and Terraform, with secure configuration management through Vault integrations
• Ensure the integrity, security, and compliance of servers, systems, and data in a government cloud environment

Collaboration & Agile Delivery

• Partner with product development and platform teams to design, enhance, and harden SAC services
• Apply agile software delivery practices and industry-standard DevOps tools (e.g., Git, Jenkins)
• Work independently on assigned sub-projects and contribute to team milestones with moderate to high complexity
• Document operational procedures, runbooks, and architectural diagrams to support knowledge sharing and operational excellence
• Participate in an on-call rotation, with flexibility for weekend or after-hours work as needed

Required Qualifications

Technical Competencies

• Experience with Linux (e.g., SUSE) administration in a production environment
• Hands-on experience with Git and CI/CD tooling (e.g., Jenkins or similar)
• Experience building, implementing, and/or supporting monitoring tools for cloud-based services
• Solid understanding of cloud computing and databases, including basic HANA or other relational database concepts
• Basic to intermediate understanding of:
  • Web services, networking, virtualization, and internet protocols
  • SaaS multitenant application security fundamentals
  • Familiarity with infrastructure-as-code and automation tools (e.g., Terraform, Ansible)

• Exposure to container orchestration and cloud-native architectures (e.g., Kubernetes, AWS EKS)

Experience

• Target: 3–5+ years of experience in DevOps, Site Reliability Engineering, or cloud operations, preferably supporting SaaS or SAP workloads
• Demonstrated experience operating or supporting SAP Analytics Cloud, SAP BTP, or other SAP cloud solutions is highly preferred
• Prior experience in agile delivery environments and working with DevOps practices and toolsets.

Professional Skills

• Strong problem-solving and troubleshooting skills with a focus on operational excellence and continuous improvement
• Ability to multitask and handle various projects, deadlines, and changing priorities
• Clear, concise communication skills (verbal and written) to convey technical concepts to both technical and non-technical stakeholders
• Strong interpersonal, presentation, and customer service skills
• Self-motivated, with the ability to work independently and collaboratively in cross-functional teams.

Preferred / Desired Qualifications

• Experience with:
  • SAP Analytics Cloud and/or SAP Business Technology Platform (BTP)
  • AWS services: Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC
  • Jenkins, Helm, Terraform, Ansible, HashiCorp Vault
  • Troubleshooting IP networks and application stacks
• Familiarity with government cloud environments (e.g., AWS GovCloud) and related compliance requirements.
• Knowledge of modern SaaS platform concepts, integration patterns, and extensibility frameworks
• Relevant certifications (e.g., AWS, Kubernetes, SAP) are a plus

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field preferred or additional four (4) years of relevant experience can be substituted for a bachelor’s degree.

Work Environment & Other

• Position may require collaboration across multiple sites and time zones
• Ability to work in a secure government contracting environment
• U.S. Citizenship required; ability to obtain and maintain a security clearance may be required

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 90000-198500USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454830 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid