Development Engineering Expert - ITOM ServiceNow

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As an Development Engineering Expert for IT Operations Management (ITOM) on our team, you will transfer business demands to solution architecture to drive our IT Operations Management landscape used by thousands of users across the globe. You will closely collaborate with business owners, product managers, product owners and other experts in a large agile team.

In your daily business, you will ensure business demand is understood and documented in agile artefacts like epics, features and user stories, make technical and architecture concepts, contribute to implementation, and operations of SAP’s Service Management application landscape.

Concretely, you will:

• Support our Cloud Automation & Orchestration stream as a Solution Architect and Business Process Consultant
• Understand internal stakeholder requirements—both business objectives and technical specifications and transfer them to functional products as detailed development story
• Serve as a technical thought leader and mentor, guiding team members through complex architectural decisions and emerging technology trends
• Drive continuous improvements with focus on quality, stability, usability, maintainability
• Integrate DevOps practices to take comprehensive operational responsibility for solution delivery, monitoring, and maintenance
• Develop deep expertise in business processes within the solution to identify and implement optimization opportunities that drive efficiency and simplification

What you bring

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields
• 10+ years of professional working experience in solution architecture, development or comparable
• Experience in ServiceNow Platform as an architect and business consultant with focus on ITOM
• Experience in process automation
• Experience in designing large-scale IT systems
• Experience in application delivery processes, procedures & key metrics
• Knowledge of Agile (SAFe) implementation methods is a plus
• Leader and team player – give guidance and show excellent coordination skills, including conflict management
• Excellent interpersonal, presentation, communication and negotiation skills and be an interface to different stakeholders
• Quick learner, passionate, motivated and self-managed
• Competent in English (spoken and written)

Where you belong

We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps).

By creating this solution, we serve all SAP lines of business and cross teams.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440489 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid