Senior Manager - Servicenow Architect

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Drive innovation in ServiceNow and corporate services technology through fast-paced POCs targeted at digitally transforming the function and the provided capabilities
• Develop design of architectural solutions including logical and physical architecture diagrams to drive concepts to reality and define measures to track delivery of results in progressing an agile Marketing Architecture, driving growth and optimizing efficiency

Understanding complex technical challenges, defining pragmatic solutions and communicate key messages to Key Technical/business stakeholders

• At least 1 mainline Service Now Certification

Expertise in ITSM, CMDB, CSM and Integration modules of Servicenow

Who you are

• Total relevant ServiceNow experience (Not the total IT experience) should be 10+ years.
• Should have design experience for ITSM, Integration, Event management, CMDB, CSM and service portal
• Should have experience in designs with 2 or more systems involved, with ServiceNow as a major application.
• Should have experience in writing/creating HLDs, LLDs, internal components designs & documentation.
• Should have experience in mapping and modelling exercises.
• Good knowledge of system behavior and system performance.
• Should have exposure in system upgrades, cloning, performance management, etc
• Should have scripting knowledge, specially, JavaScript which is primary language of ServiceNow.
• Minimum 2 ServiceNow mainline certification (not delta or micro certifications) completed by the candidate.
• Extensive experience in ServiceNow & Corporate Services applications in a global environment and In-depth understanding on core PaaS/SaaS/IaaS platform implementation.
• Understanding business context and translating requirements into a sustainable ServiceNow solution.
• Detailed understanding and experience on the following core technologies / skills are MUST:

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• HTML/XML, Java scripts, MySQL database, Service-now Glide objects and scripts.
• ServiceNow Supported Integration interfaces:
  • Data Import/export sets, Web-services (REST API and SOAP)
  • Email, JDBC/ODBC, JSON, SSO – SAML2.0,
• Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts
• UI pages, UI Macros, UI Scripts, UI Policies, UI Actions,
• Service portals, Pages, Widgets, Chat support and Virtual Agent.
• Database, Tables and Structure, DB Views and their implementation in ServiceNow

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.