Customer Data Service Owner - Demand Generation

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Team

In today’s competitive landscape, having quality data is vital for a corporation. High-quality, trusted data enhances operational efficiency, supports strategic business objectives, minimizes risks, and drives innovation. Accurate data allows for better decision-making and a stronger competitive advantage.

The Intelligent Data Management (IDM) team is a diverse, global organization dedicated to realizing trusted data within SAP. Our primary responsibility is to govern and deliver high-quality data products and data services, ensuring seamless integration into business processes. By fostering robust data governance and management strategies, we empower a data-driven enterprise, enabling stakeholders worldwide to enhance their decision-making capabilities and drive strategic insights.

Summary & Role Information

We seek a Customer Data Service Owner to drive a part of our service offering focused on activities connected to Customer Data objects at the beginning of their lifecycle. In this role, the individual will be responsible for making sure that the owned processes are efficient, documented and continuously improving as well as consistently running across our landscape.

We value curiosity and a keen interest in developing strong subject matter expertise around Master Data. If you are eager to grow and thrive in a collaborative, innovative environment, we would love to hear from you!

• Responsibilities include the following:
• Responsible for designing, streamlining, standardization and optimization initiatives within the owned process scope including strong automation drive
• Responsible for adapting required changes coming from strategic projects and governance level in the owned processes.
• Responsible for monitoring the performance quality of the owned processes.
• Engaging with stakeholders to understand the needs towards the processes (incl. internal and external to IDM).
• Interact with the involved units and make sure that knowledge and understanding flows freely.
• Build a vision for owned processes and drive its execution to ensure a fit-for purpose process applying governance in daily business.
• Be the SPOC for the owned processes in terms of updates, changes, and documentation

Experience (Role Requirements):

• Experience in Business Process Management or Master Data Management
• Understanding of business processes such as sales cycles, demand generation etc
• Familiarity with the SAFe/Scaled Agile Framework is a plus
• Strong analytical and communication skills
• Familiarity with internal IT systems (CRM, CPQ, Jira) is beneficial
• Fluency in English and experience in cross-functional environments

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 441580 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid