Cash Collections Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position Overview

We are seeking a detail-oriented and proactive Cash Collections Specialist to join our Strategic Finance team. You will be instrumental in maximizing cash flow by managing collections activities across the Middle East & Africa (MEA) part of the Europe, Middle East & Africa (EMEA) regions. This role combines analytical skills with customer relationship management in a dynamic, multicultural environment.

Key Responsibilities

• Accounts Receivable Management: Monitor and follow up on outstanding invoices to ensure timely payment
• Collections Strategy: Develop and execute collection plans for high-value or past-due accounts
• Customer Communication: Liaise professionally with clients across multiple time zones to resolve payment issues
• Reporting & Analysis: Support in cash flow forecasts, and collections metrics
• Payment Processing: Record and reconcile payments received; coordinate with accounting teams
• Problem Resolution: Investigate and resolve discrepancies, billing disputes, and payment obstacles
• Process Improvement: Identify opportunities to streamline collections workflows and enhance efficiency

Required Qualifications

• Experience of collections or accounts receivable
• Strong knowledge of AR processes and collections best practices
• Proficiency with Microsoft Office Suite
• Excellent communication and negotiation skills
• Ability to manage multiple priorities and meet targets in a fast-paced environment
• Familiarity with MENA and/or EMEA markets is a strong advantage

Preferred Qualifications

• Multilingual abilities (Arabic, French, or other regional languages)
• Experience with ERP/ISP collections software and automated systems

What We Offer

• Exposure to diverse markets and international finance operations
• Opportunities for professional growth and development
• Collaborative, inclusive team environment

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 441032 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid