Collections Agent

Job Description

About Liberis

Liberis is on a mission to supercharge the power of small businesses around the world by delivering the financial products they need to grow, through our global network of partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real-time needs and build technology that enables partners to offer tailored funding and financial products. To date, we’ve funded almost 50,000 small businesses with over $2bn - but we believe this is just the beginning.

We are the Collections team - a dedicated group with a clear mission: to support customers through financial challenges while protecting the health of our global receivables portfolio. We’re now looking for a Collections Administrator to strengthen our back-office capability and provide critical operational support across all geographies.

This is an admin-focused role with the opportunity to develop into an outbound collections position over time.

The Role

As a Collections Administrator, you will play a key role in supporting the day-to-day administrative and operational activities of our global collections function. Your primary focus will be ensuring that processes, communications, and documentation are handled accurately, efficiently, and in a timely manner.

This position offers the opportunity to broaden your skillset and progress into outbound customer contact responsibilities as you gain experience and demonstrate capability.

Responsibilities

• Provide administrative support across all geographies within the collections function.
• Issue legal notices in line with regulatory and internal requirements.
• Manage shared inboxes, including sending and responding to customer emails professionally and efficiently.
• Maintain accurate records of communications and account updates within internal systems.
• Support the preparation and maintenance of reports, trackers, and documentation.
• Assist with monitoring inactive and underperforming accounts.
• Support process improvement initiatives and operational efficiencies.
• Liaise with internal stakeholders across markets to ensure smooth coordination.
• Carry out additional admin-related tasks to support the wider collections team.
• Over time, develop into outbound customer contact activities (telephone and email) as capability and business needs evolve.

What We Think You’ll Need:

• Experience within an administrative, operations, or collections environment (SME collections experience a plus).
• Strong written communication skills with confidence managing professional email correspondence.
• High attention to detail and accuracy in documentation and system updates.
• Good organisational skills and the ability to prioritise workload effectively.
• Comfortable working across multiple markets and time zones.
• A proactive mindset and willingness to learn and develop into a customer-facing collections role.
• Integrity and professionalism when handling sensitive customer information.
• Basic to intermediate Excel skills.

Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.