Nordics HR Coordinator

Job Description

Nordics HR Coordinator
Stockholm | 450-500k SEK per annum

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• 2023 customer NPS score of 37

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here.

What you'll do 🏡💻

The HR Coordinator role is responsible for ensuring high-quality, efficient, and modern HR operations across the Nordics (Sweden, Norway, Denmark).

The role combines operational excellence in HR administration with a strong focus on data accuracy, employee experience, and continuous improvement. A key objective is to enable a scalable and self-service-oriented HR function through digital solutions and improved ways of working.

Core responsibilities:

• Own and maintain 100% accurate and up‑to‑date HR master data in HiBob, covering all aspects of the employee lifecycle (onboarding, offboarding, contracts, compensation changes, documentation).

• Act as the first point of contact for employees and managers, providing clear, timely guidance on policies, contracts, benefits, leave, and HR processes.

• Drive the development of a modern HR self‑service experience, including AI‑supported knowledge tools, improved FAQs, and intuitive content structures.

• Coordinate local employee experience and engagement initiatives across the Nordics, collaborating with HRBPs, the HR Manager, and local “mood managers.”

• Support continuous improvement efforts by challenging inefficient processes and helping implement better systems, tools, and ways of working.

• Collaborate across Sweden, Norway, Denmark, and global HR teams to align practices and support regional initiatives.

The must haves 💪

• 2–4 years of experience in HR administration, HR operations, or similar roles.

• Strong attention to detail, especially in handling HR master data and documentation.

• Structured, organized, and able to manage multiple tasks with accuracy and reliability.

• Excellent communication skills and a service‑oriented, supportive approach.

• Experience working with HRIS systems (ideally HiBob or similar).

The nice to haves ➕➕➕

• Experience supporting multiple countries or working in a Nordic/regional setup.

• Analytical mindset with interest in improving systems, processes, and digital HR tools.

• Confidence in challenging the status quo and proposing new, scalable solutions.

The location

This role will be located in Stockholm, with expectation of 2-3 days/week in the office.

What’s In it for You? 💰

• Competitive salary based on Mercer salary benchmarking data. This role is envisaged to a P2 in our job grading framework.

• Flexible, hybrid approach to working; split your time between the office and home

• You get to be part of a fun, driven and supportive team

• Annual Summer and Christmas parties

• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with HR Manager Nordic

• 2nd stage: psychometric assessments

• Final interview with Chief People Officer

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.

• We increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024! 2025 dipped back to 34% - but this has never been a tick box exercise, so we just want to make sure the trend remains positive.

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.