Depot Fleet EV Charging Engineer

Job Description

Job Title: Depot Fleet EV Charging Engineer
Salary: up to £58,000 DPE + On Call Payment
Location: Remote
We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.

We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we’re leading the way into a smarter energy future. Now part of the EDF Family, a global leader in low-carbon energy, we're giving people and communities the power move confidently through electrification.

We’re proud to be the trusted charging partner for leading automotive brands like Mercedes, Jaguar Land Rover, BMW, and Kia; home builders Barratt and Bellway; and retail giants including Tesco. Our smart charging solutions don’t just support EV drivers - they help balance the grid, lower costs, and make clean energy accessible to everyone.

Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.

This is a brilliant opportunity for someone who really enjoys getting hands-on with complex EV infrastructure and solving problems that genuinely matter. You’ll be right at the centre of our operations, working across teams and with cutting-edge technology to keep our network performing at its best. We’re looking for someone who takes ownership, thrives in a fast-moving environment, and wants to play a key role in scaling an EV business. If you’re passionate about the space and want to make a real impact, you’ll fit right in.
You’ll be responsible for:

• Deliver Tier 2 Technical Support - you’ll resolve complex incidents, service requests, and problems, identifying trends and driving improvements across the estate
• Monitor and Respond to System Alerts - you’ll proactively monitor multiple platforms to detect emerging issues, bottlenecks, and risks, taking swift action to prevent disruption
• Own Customer Escalations - you’ll take full ownership of escalations through to resolution, ensuring customer expectations are exceeded at every stage
• Collaborate Across Teams - you’ll work closely with Tier 3 software teams to identify bugs, and partner with third-party vendors and OEMs during major incidents and new service implementations
• Manage OEM Escalations - you’ll drive complex issues through to resolution with charger manufacturers and external partners
• Support Commissioning and Change Activity - you’ll contribute to onboarding new sites and complete out-of-hours activities, including upgrades, maintenance, and testing
• Document and Enable Others - you’ll produce and maintain technical documentation, processes, and training materials, enabling Tier 1 teams to deliver effectively
• Maintain Service Excellence - you’ll ensure KPIs, SLAs, and OLAs are consistently met, while upholding EO’s values, ethics, and customer-first approach
• Drive Continuous Improvement - you’ll identify recurring issues, trends, and opportunities across the estate, using data and insights to drive improvements in system performance, stability, and customer experience.
• On Call Service Contribution - As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers:
• Technical Support & Maintenance - respond promptly to faults and breakdowns

We are looking for:

We think the role would be great for somebody who has:

• Hands-on EV Charging Expertise - Strong experience troubleshooting AC and DC charging infrastructure, with a deep understanding of EV ecosystems
  
  
• OCPP Knowledge - Solid understanding of OCPP protocols, with the ability to analyse and interpret protocol messages
  
  
• End-to-End Technical Understanding - Experience across full charging solutions including chargers, hubs, routers, and onsite networking, including data and message flows
  
  
• OEM and Hardware Troubleshooting - Proven ability to use OEM tools and manuals to configure, manage, and resolve device issues
  
  
• Networking Capability - Strong skills in configuring, managing, and troubleshooting local networks, routers, and load management systems
  
  
• Electrical Qualifications - Qualified electrician, with knowledge of single and three-phase systems, voltage levels, and earthing setups across UK, EU, and US standards
  
  
• Technical Support Experience - At least 3 years’ experience in technical support or managed services within EV, energy, or similar technical environments
  
  
• Customer-Focused Mindset - Experience working in customer support environments, with excellent communication skills and a confident telephone manner
  
  
• Problem Solving and Ownership - Strong analytical skills, with the ability to prioritise effectively and drive issues through to resolution
  
  
• Health and Safety Awareness - Good understanding of health, safety, and environmental legislation, with the ability to promote safe working practices.

It would be an added bonus if you had:

• Experience working with multiple OCPP EV hardware vendors and back-office platforms
• Familiarity with Agile or fast-paced delivery environments
• Experience delivering training or mentoring junior team members
• Strong commercial awareness and understanding of large-scale EV adoption ecosystems
• Proficiency with Microsoft Office and MS Project.

What's in it for you?

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
• Podpoint Charger
• Discounted energy tariff (Pod Power or EDF Employee Programme)
• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme

Important Information:

You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Good luck and we look forward to speaking with you soon!

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