Quality Assurance Assessor

Job Description

Overview

Job role: Quality Assurance Assessor

Salary: £32,000 – £35,000 + 6% performance bonus

Working location: Hybrid Role (WFH & Milton Keynes Office)

Employment type: Full time, Permanent

Job summary:

NHBC is on a mission to raise standards in house building — and we’re looking for a Quality Assurance Assessor to help drive real improvements in how we support homeowners. You’ll be reviewing claims cases and calls, spotting trends, and working closely with colleagues to raise quality across the Claims team. If you're passionate about great service, love detail, and enjoy helping others develop, this is your chance to make a real impact in the journey to better, more consistent customer outcomes.

What you’ll be doing

• Reviewing live and historic claims cases and calls to assess quality and consistency
• Giving direct feedback and coaching to colleagues to help them continuously improve
• Working on QA projects and sharing insights with the wider team
• Collaborating with Trainers and Team Leaders to identify and address skill gaps
• Tracking and logging quality reviews in our QA system
• Supporting training delivery and helping new joiners with onboarding QA checks

What we’re looking for

• Previous experience in claims handling, complaints, or quality assurance
• Great communicator – someone who’s confident giving feedback and coaching others
• Detail-driven with strong organisation skills and a positive, proactive attitude
• Comfortable using Excel and working with data to spot patterns or issues
• Someone who’s adaptable, collaborative, and committed to delivering top-tier service
• Bonus if you’ve used QA tools or systems before

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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