Regional Claims Team Leader

Job Description

Regional Claims Team Leader

• This is a fantastic opportunity to join our fast-paced specialist claims department team at NFUM to drive operational excellence and to support our people to grow and develop


• This role offers the chance to lead and facilitate on process improvement across the Department


• This is a hybrid role with 40% homeworking and 60% office based in our York office

About the role

We have an exciting and permanent opportunity for an enthusiastic and highly motivated individual to join our National Pet, Equine and Specialist Claims team as one of our Team Leaders based in York.

The role will require you to lead, coach, and develop your team, ensuring they are motivated and supported to achieve their targets and deliver against service levels. You will identify development areas and take ownership of training and coaching, enabling individuals to build their skills and improve performance.

You will work closely with existing Leadership team to manage workload, plan effectively, and develop and deliver a training and development plan for this national department, while fostering a great place to work culture.

You will support and lead your team through periods of change, ensuring the effective implementation of procedural and process improvements where required. In addition, you may be required to deputise for the Department Manager on occasion.

About you

You will demonstrate a ‘can do’ attitude, with the ability and experience to influence and implement change. You will have a high level of personal and team organisation, with a strong commitment to continuous improvement in productivity, quality, and efficiency, leading to enhanced customer service. You will be a team player, approachable in your style, with a genuine enthusiasm for coaching, mentoring, and developing others to reach their full potential.

Essential skills include:

• People management experience including coaching, mentoring and performance management,


• Claims handling experience,


• Change management experience in terms of continuous improvement, ideally leading / rolling out or facilitating change processes,


• Experience of ‘Operational Excellence’ (Active Manager Programme)


• Strong awareness of NFUM products and services

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £44,500


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.