National Claims & Repair Manager

Job Description

Overview

Job Role: National Claims & Repair Manager

Salary: £80,000.00 - £92,000.00 (depending on experience) + 20% performance bonus

Working Location: Home based

Working arrangements: Requires traveling across the UK

Employment Type: Full-time, permanent

Closing Date: 05/04/2026

Job summary:

Responsible for the operational delivery and continuous improvement of Claims Investigations, Repair and Recoveries, ensuring processes and contracts are in place to achieve excellent results for policy holders and to manage costs appropriately. The role requires regular interaction with Claims Senior Managers, Consumer Affairs, Legal, Procurement & Regional Directors.

Working closely with the Head of Investigation and Repair the role will manage delivery of key Service Level Agreements and builder relationships, acting as a key escalation point for both builders, claims staff and policy holders.

What you’ll be doing

• Develop and deliver claims strategies with senior management
• Plan national workload/resources to meet targets
• Manage third-party repair network relationships and risks
• Support recoveries performance and process improvement
• Lead continuous improvement across investigation and repair
• Approve claims (up to £100k) and recommend on higher-value cases
• Ensure technical review of all recovery cases
• Oversee QA to maintain standards and manage risk
• Produce monthly performance reports
• Manage repair contracts, costs, and rates
• Ensure repairs meet quality, scope, and compliance standards
• Build strong relationships with builders and attend meetings

What we’re looking for

• Knowledge of construction and NHBC Technical Standards
• Working knowledge of Buildmark Policy, and Insurance Principles
• Building and maintaining relations with Builders and Contractors
• Decision making
• Ability to use data to spot trends.
• IT literate, numerically competent, high standard of literacy.
• An excellent communicator with proven negotiation and influencing skills.
• Ability to understand technical-based reports, problems and papers.
• A solid understanding of NHBC Standards and Building Regulations.
• Understanding of insurance/Buildmark policies
• Manging relationships with large network provider and consultants
• Chartered Member or working towards Chartered Membership of a recognised construction or managment related body (RICS, CIOB, CABE, CMI, CII, CILA)
• Full UK driving licence.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

We are a Disability Confident organisation committed to fair and inclusive recruitment. Our first step is to review applications to ensure candidates meet the essential criteria for the role. We assess skills, experience, and potential objectively, and provide support or reasonable adjustments where needed. Candidates who meet the criteria will progress to the next stage.

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