Customer Claims Recovery Executive

Job Description

Join our Customer Claims Recovery team where you'll play a vital role in protecting TUI's interests while building strong relationships with suppliers across our global network. Reporting directly to the Customer Claims Recovery Managers, you'll be part of a dynamic team working to recover costs from Personal Injury and Illness claims.

The role will be published until Tuesday 31st March.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll supply information to resort offices and suppliers to help secure recovery of a significant proportion of our outlay, whilst dealing with any associated queries.
• Building and fostering strong relationships with overseas suppliers, resort staff, insurers and internal stakeholders will be key to achieving maximum recovery.
• Understanding why compensation and cost payments are made is essential, as you'll need to explain these to various parties clearly and confidently.
• Day-to-day duties include processing recoveries within our financial accounting system, notifying resort offices and suppliers of claim outcomes, and maintaining recovery data in Riskonnect.
• We'll expect you to perform various administrative tasks as required, maintaining and archiving records to satisfy audit requirements.
• Working collaboratively within the team to achieve targets and service levels is crucial, whilst also meeting your individual objectives.

ABOUT YOU

• You have a solid understanding of personal injury claims and how they work.
• Staying calm and focused when things get busy comes naturally to you.
• Experience using Riskonnect would be beneficial, but it’s not essential.
• Monitoring and adjusting your own performance against ambitious targets motivates rather than intimidates you.
• Your telephone manner is excellent, and you understand why customer engagement matters.
• Managing and negotiating with experienced suppliers is something you can handle with confidence and professionalism.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.