Loss Control Team Leader

Job Description

Loss Control Team Leader

• Lead and develop a team of 12 Loss Control surveyors across our Northern UK region (including Scotland, Northern Ireland and Northern Wales), with accountability for team performance


• Fantastic opportunity to broaden your leadership experience and progress your career at NFU Mutual in 12 month secondment role


• Hybrid role – spend your week both working from home and going on site visits

About the role

You’ll lead a team of Loss Control Surveyors across our North region, ensuring our customers receive a high quality and consistent loss control service. You’ll set clear direction, support performance and create an environment where people are engaged, supported and focused on delivering good outcomes for members.

Working closely with senior surveyors, agents and colleagues across NFU Mutual, you’ll plan workloads, monitor service levels and ensure regulatory and operational standards are met. Alongside day-to-day leadership duties, you’ll oversee complaints, risks and issues, and play a key role in improving processes and ways of working within Loss Control.

You’ll work in a hybrid way, spending your time both working from home as well as undertaking regular travel to accompany surveyors on site visits and attend quarterly face to face team meetings.

About you

You’ll be keen to further your career at NFU Mutual in a people management role, demonstrating a strong track record of managing performance, developing others and delivering results in a regulated, customer focused environment. You bring confidence, clarity and consistency to your leadership approach and are comfortable leading geographically dispersed teams.

To join NFU Mutual, you’ll also bring:

• Experience leading, developing or mentoring team members, including handling performance management tasks


• Strong knowledge of general insurance related principles, processes and regulatory requirements


• Proven ability to build effective working relationships with colleagues, agents and other stakeholders


• Experience of managing change and implementing process improvement


• A relevant technical or professional qualification, such as ACII or ILM, or equivalent experience

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• £45,000 to £60,000 depending on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.