Internal Communications Officer

Internal Communications Officer

• Support the delivery of NFU Mutual’s internal communications strategy


• Play a key part in the future of employee and Agency communications at NFU Mutual


• Hybrid role with up to 80% home working and 20% Stratford-upon-Avon

About the role

We are looking for an Internal Communications Officer to join our Internal Communications team on a permanent basis. Working as part of our wider Communications & Reputation function, this is a fantastic opportunity to play a key role in helping our people connect with our purpose, understand our strategy and feel aligned with what we’re working to achieve as a business.

Our Internal Communications team provides specialist support to create a shared understanding of NFU Mutual across the organisation, enabling colleagues to work together to deliver our strategic and operational objectives. We’re a collaborative, creative and passionate team, focused on communicating in the right way, at the right time, using the right channels to make a real impact.

In this role, you’ll work with stakeholders at all levels to shape and deliver clear, engaging messages for the business. Bringing your creative flair and strong web-writing expertise, you’ll develop compelling content across a range of formats, including blogs, infographics, videos, articles and podcasts. You’ll coordinate group-wide communications by bringing together input from Internal Communications Business Partners, Change Consultants and subject matter experts, while also advising stakeholders on channel selection, timing and messaging to ensure communications effectively support business objectives. You’ll also plan, draft and deliver operational internal communications aligned to local and corporate plans, ensuring everything is delivered on time, on budget and to the highest quality and regulatory standards.

About you

You’re an experienced communications professional with a strong background in digital content creation and publishing, confident working across a range of channels to engage diverse audiences. You bring excellent writing, editing and proofreading skills, with particular strength in producing clear, compelling content for online platforms.

To join our team, you will also be.

• Comfortable working with stakeholders at all levels, you’re able to adapt your communication style to suit different audiences and contexts, building positive and effective relationships along the way.


• A collaborative team player with strong stakeholder engagement and problem‑solving skills.


• You have experience contributing to communications plans aligned to local or corporate priorities, ensuring delivery is timely, on budget and meets quality and regulatory standards. Confident acting with a degree of autonomy, you take accountability for your work and pride yourself on delivering high‑quality outcomes that make a real difference.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - up to £32,000 depending on experience


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Mentoring opportunities to help you grow your career


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.