Insurance Accounts Administrator Apprentice

Insurance Accounts Administrator Apprentice

• Earn while you learn – Start building your career in insurance and gain a recognised insurance qualification (Cert CII) with 20% protected study time and full support.


• Real career prospects – Fixed-term contract with a clear path to a permanent role and long-term career opportunities.


• Hybrid working – the option to work from the comfort of your own home up to 3 days per week once you’re up to speed.


• Salary: £24,989 per annum


• Start date: September 2026


• Working hours: 35 hours per week, Monday – Friday 9am-5pm.

Entry requirements: To support your success on the scheme, we’re ideally looking for candidates with or predicted at least four GCSEs at grade 4/C or above, including English and Maths.

About the scheme

Our apprenticeship programmes are an investment in you and your career, and this apprenticeship opportunity sits within our Account Administrator role in our unique Wholesale Broking and Outplacement team.

You’ll be a key part of a dynamic and growing area of the business that helps NFU Mutual meet more of our customers’ insurance needs by accessing products through carefully selected external insurers. We step in when a customer’s insurance needs fall outside of NFU Mutual’s usual appetite – ensuring they stay protected and stay with us. Our team works across a wide range of insurance areas, giving you the chance to learn about different types of risks while supporting customers and our Agency network.

You’ll have the opportunity to develop your knowledge and skills across a number of key business areas, spending time across Agency & Business Development (supporting customer accounts and helping grow our products), Insurer Partner & Trading (working with external insurers and building relationships), Underwriting & Product Facilities (learning how we assess risk and pricing), and Central Support Functions (experience our key central services like Finance, Compliance and IT underpin effective business delivery).

You’ll join a supported trainee cohort, starting together and learning alongside experienced professionals. You’ll gain a recognised insurance qualification (Cert CII) and complete a structured development programme designed to set you up for success. You’ll have 20% protected study time built into your week, plus plenty of support from your manager, mentor, and a dedicated programme lead to guide you from day one through to your end point assessment.

Through hands‑on work, structured development and recognised qualifications, you’ll build a meaningful career in insurance – all while being part of a supportive team within a people-first business that values doing the right thing.

What makes this scheme different is that your progression is shaped around you. As your skills grow, we’ll work with you to tailor your development – exploring areas of the role you enjoy most, while also supporting the needs of the wider team. Whether you’re interested in more technical work, systems, or direct customer interaction, we’ll help you carve out a path that makes the most of your strengths.

What you can expect

In your first few months, you’ll focus on learning the ropes – getting to know NFU Mutual processes, meeting your team and understanding the type of work you’ll be involved in including supporting with admin tasks, uploading policies, updating spreadsheets, allocating emails, and getting comfortable with our systems. These tasks are a key part of our day-to-day and give you a solid grounding.

We offer hybrid working, with the option to work from home up to two days a week once you’re fully up to speed. During your initial training, you’ll spend more time in the office to help you settle in. You’ll be joining a close-knit, friendly team who really look out for one another – many of whom started in the same way.

You’ll be joining on a fixed-term contract for the duration of the apprenticeship, but providing you complete the programme and meet expectations, you’ll move into a permanent role within the team. There’s also a completion bonus to recognise all your hard work once you finish.

Who we are looking for

We’re not expecting you to have loads of experience – that’s what the apprenticeship is here for – but we are looking for people who are organised, proactive, and ready to make the most of the opportunity. You’ll need to balance your day-to-day responsibilities with your apprenticeship work, so being able to manage your time, stay motivated, and keep things on track will be key. A positive attitude, a willingness to learn, and the ability to work well with others will take you a long way in our team. If you enjoy solving problems, helping people, and being part of a supportive team that’s always learning and improving, you’ll fit right in.

Here are a few of the key qualities that will help you thrive in the role:

• Organisation and time management – You’ll need to juggle admin tasks, casework, and study time, so staying on top of deadlines and managing your workload is important.


• Attention to detail – You’ll be working with information, systems and processes, so taking care to check your work and keep records accurate will help you support customers and colleagues.


• Problem solving – Things don’t always go to plan in insurance, so being able to think things through and spot solutions will help you support customers and colleagues.


• Effective communication – Whether it’s over email or chatting with the agency network, being clear and professional will help build trust and get things done.


• Teamwork – We’re a close-knit team who support each other every day, so being a reliable and collaborative team player really matters.


• Customer focus – Even though you’re not always speaking directly to customers, everything we do is about making sure they’re protected and looked after.


• Resilience and initiative – You’ll face challenges, but with the right mindset, support, and a bit of initiative, you’ll keep learning and growing throughout your apprenticeship.

Application process

We keep things simple and supportive. First, complete a brief online application form. If your application is shortlisted, you’ll be invited to complete an online assessment designed to measure your potential for success, such as your ability to learn and solve problems. The following stage will be a telephone interview with a member of our team, and the final stage will be an in-person assessment centre, where you’ll participate in a variety of activities, including a group exercise, a role-specific task, and a skills-based interview & presentation. Our Assessment Centre for will be taking place on Monday 03rd August 2026.

Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office.

This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible!

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £24,989 per annum

• Annual bonus (up to 10% of salary)

• Contributory pension scheme, up to 20%, including your 8% contribution

• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

• A Family Friendly policy that helps you balance your work and family responsibilities

• Access to savings at High Street brands, travel and supermarkets

• £20 contribution to a monthly gym membership – subject to T&Cs

• Health and wellbeing plan - cashback for dentist, opticians, physio and more

• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance

• Employee Volunteering - volunteer in the community for one day each year

• Unlimited access to Refer a Friend £500 bonus scheme

• Life Assurance cover of 4 x salary

• Employee discounts of 15% on a range of NFU Mutual insurance policies.

• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.