Claims Risk & Governance Assistant

Job Description

Claims Risk & Governance Assistant

• Hands on exposure to risk, controls and governance within Claims


• Opportunity to build assurance skills and work with data, MI and stakeholders


• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

We have an exciting opportunity available for a Claims Risk & Governance Assistant to join our Head Office Claims function in Stratford-upon-Avon. The role supports the delivery of a robust and consistently applied control and governance environment across Claims, ensuring risks are identified, monitored and escalated in line with the Group Operational Risk Framework.

This is a varied role offering strong exposure to operational risk, controls testing and governance activity. You will support control testing and assurance activity, including recording and evidencing control outputs, reviewing MI, and monitoring quality review volumes and completion against agreed targets.

You will also support the monitoring of actions arising from risk reviews, chase completion of mandatory activity such as e-learning, and escalate issues where required. Where control weaknesses are identified, you will assist with basic data analysis and trend identification to support recommendations and agreed actions.

The role involves regular engagement with stakeholders across Claims, compiling and communicating audit, risk and control information, and liaising with Head Office, regional and project teams on risk identification and issue management.

This is a fantastic opportunity to build experience in risk, governance and assurance within a complex operational environment.

About you

With a positive, proactive and organised approach, you will be comfortable working with data, controls and evidence, and have a keen eye for detail. You are likely to enjoy working in a structured environment, ensuring things are completed accurately, on time and in line with agreed standards.

You will be able to demonstrate a mix of technical and non-technical skills, including:

• Knowledge of risk identification and assessment techniques, with an understanding of how controls are designed, tested and evidenced


• Experience of audit, assurance, quality or governance activity, including selecting and applying appropriate review approaches and question sets (first line risk experience desirable), with end-to-end claims handling knowledge or strong understanding of claims processes being advantageous


• Strong analytical and problem-solving skills, with the ability to review data, identify trends, complete basic deep-dives and support insight-led recommendations


• Confident Excel and spreadsheet skills, with strong record keeping, attention to detail and accurate review of evidence and control outputs


• Clear communication and presentation skills, with the confidence to engage stakeholders at different levels and apply appropriate challenge where required


• A proactive learning mindset, with the ability to manage multiple tasks and deadlines in a structured, control-focused environment

You will be a strong team player, comfortable working independently when required, and keen to contribute to continuous improvement across the Claims Risk & Governance function.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £35,000 depending on experience


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.